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Direct Sales     Sales Process     Solution Selling     Sales Presentations     Cold Calling     B2B
National Accounts     Account Management     Key Account Development     Key Account  Management
Customer Satisfaction     Customer Experience     Customer Service     Customer Retention     Leadership

Work experience

Nov 2013Sep 2016

Collections Specialist

Delta Management Associates Inc

Efficiently skip-trace, locate and contact high volume of debtors. Excellent written and verbal communication skills to effectively reconcile debtor disputes, objections and obstacles as they pertain to voluntary payment. Quickly adapt to fast changing regulations and policies. Capable of identifying and completing critical tasks independently with minimal supervision and a sense of urgency.

Jul 2013Nov 2013

Account Executive

Electronic Merchant Systems

Develop a strong pipeline of business to business (B2B) sales through cold-calling and professional networking. Negotiate contracts with company owners through consultative meetings. Evaluate opportunities for business development, demonstrate benefits of retail & mobile processing, and recommend loyalty solutions that leverage money savings into additional revenue.

Aug 2011Mar 2013

Retail Sales Representative

Verizon Wireless

Demonstrated ability to effect sales results (net growth, average revenue per user, customer loyalty) in a fast paced, dynamic retail environment. Exceptional relationship-building skills, outstanding solutions-based sales expertise guarantee that customers have the best experience possible by matching their needs to devices and value-added services that can impact their lives.

Jun 2009Apr 2011

Sales Representative - Commercial

Poland Spring - Nestle Waters NA

Key in growing small and medium commercial customer base through face-to-face selling of multiple product lines with emphasis on features, benefits, value and customer service. Exceeding monthly sales goals through field-based cold calling required high activity, energy, persistence, a process-focused mindset, outstanding customer service and excellent communication skills.

Apr 2008Jun 2009

Route Sales Representative

Poland Spring - Nestle Waters NA

Both deliver and market popular Nestle products to commercial and residential customers while providing exceptional customer service. Key traits for success: adaptability, willingness to learn, articulate communication, strong organizational skills, customer-centric focus, high degree of initiative, commitment to high quality work, and the ability to work both independently and as part of a team.



Bachelor of Science

University of Massachusetts - Lowell

Criminal Justice - Honors Program