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Work experience

Apr 2015Oct 2015

Customer Service/cashier

Fiestas Party Shop
Customer Service/Cashier Complete customer orders, and acquire payments either cash or credit.
Jul 2010Apr 2015

Full Time Mother/Student

Handled all scheduling, finances, and logistics for a family of five.
Jul 2009Jul 2010

Leave of Absence Intake

Hewitt Associates
Leave of Absence Intake Handled inbound and outbound calls for the Leave of Absence Department. Family dollar and Tyco employees would contact our department to report a leave of absence due to, pregnancy, illness or family member illness. Reviewed employee's to determine eligibility for FMLA, Intermittent FMLA, NON FMLA, Workers Comp and Short Term Disability. Responsible for entering application and forwarding to Case Manager. During down time worked on call back spreadsheets for case managers and faxed, emailed required documents to employees and employers.
Jul 2007Jul 2009

Business Banking Customer Care Specialist

SunTrust Bank Inc
Handled inbound service calls from clients, while looking for sales referral opportunities for personal and business banking products and services. Answer client questions within set standards. Resolve problems and complaints clients may have about banking products and services such as balance inquiries, commercial loan payments, online banking trouble shooting, submitting research requests, ordering checks and check cards. Receive and resolve the most complex calls. Conduct research on the most complex client issues.
Aug 2006Apr 2007

Credit Card Collector

HSBC Mortgage Services
Consisted of handling outbound calls to clients who were 0-39 days past due on their mortgage payments. When the clients were unable to set up payments, I would have to review the accounts to see if the clients could qualify for a payment program to help bring their accounts current.
Dec 2005Aug 2006

Credit Card Collector

Metris

Consisted of handling outbound calls to clients who were 0-39 days past due on their credit card payments. When clients were unable to make a payment, I would have to calculate the client’s expenses for the month to determine what was best for the client and the bank. Afterwards, depending on the outcome and client situation, I would have to place client on payment arrangements for next couple of months. If nothing could be resolved then would have to move on to see what type of program we had available at the moment.

Dec 2005Aug 2006

Sales Representative

Dial America Marketing
Consisted of handling outbound calls to clients who were 0-39 days past due on their credit card payments. When clients were unable to make a payment, I would have to calculate the client's expenses for the month to determine what was best for the client and the bank. Afterwards, depending on the outcome and client situation, I would have to place client on payment arrangements for next couple of months. If nothing could be resolved then would have to move on to see what type of program we had available at the moment.

Education

20112015

Bachelors of Science

Palm Beach Atlantic University
Psychology