• Orlando FL

Ada Benitez

Work History

Work History

Customer Service/cashier

Apr 2015 - Oct 2015
Fiestas Party Shop
Customer Service/Cashier Complete customer orders, and acquire payments either cash or credit.

Full Time Mother/Student

Jul 2010 - Apr 2015
Handled all scheduling, finances, and logistics for a family of five.

Leave of Absence Intake

Jul 2009 - Jul 2010
Hewitt Associates
Leave of Absence Intake Handled inbound and outbound calls for the Leave of Absence Department. Family dollar and Tyco employees would contact our department to report a leave of absence due to, pregnancy, illness or family member illness. Reviewed employee's to determine eligibility for FMLA, Intermittent FMLA, NON FMLA, Workers Comp and Short Term Disability. Responsible for entering application and forwarding to Case Manager. During down time worked on call back spreadsheets for case managers and faxed, emailed required documents to employees and employers.

Business Banking Customer Care Specialist

Jul 2007 - Jul 2009
SunTrust Bank Inc
Handled inbound service calls from clients, while looking for sales referral opportunities for personal and business banking products and services. Answer client questions within set standards. Resolve problems and complaints clients may have about banking products and services such as balance inquiries, commercial loan payments, online banking trouble shooting, submitting research requests, ordering checks and check cards. Receive and resolve the most complex calls. Conduct research on the most complex client issues.

Credit Card Collector

Aug 2006 - Apr 2007
HSBC Mortgage Services
Consisted of handling outbound calls to clients who were 0-39 days past due on their mortgage payments. When the clients were unable to set up payments, I would have to review the accounts to see if the clients could qualify for a payment program to help bring their accounts current.

Credit Card Collector

Dec 2005 - Aug 2006
Metris

Consisted of handling outbound calls to clients who were 0-39 days past due on their credit card payments. When clients were unable to make a payment, I would have to calculate the client’s expenses for the month to determine what was best for the client and the bank. Afterwards, depending on the outcome and client situation, I would have to place client on payment arrangements for next couple of months. If nothing could be resolved then would have to move on to see what type of program we had available at the moment.

Sales Representative

Dec 2005 - Aug 2006
Dial America Marketing
Consisted of handling outbound calls to clients who were 0-39 days past due on their credit card payments. When clients were unable to make a payment, I would have to calculate the client's expenses for the month to determine what was best for the client and the bank. Afterwards, depending on the outcome and client situation, I would have to place client on payment arrangements for next couple of months. If nothing could be resolved then would have to move on to see what type of program we had available at the moment.

Education

Education

Bachelors of Science

2011 - 2015
Palm Beach Atlantic University
Psychology