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Work experience

Jan 2008Present

Consulting Practice Management Leader

Independ IT Consulting ( Oracle/Siebel Partner Associate )

·Responsible for Independ IT consulting practices for large and mid clients in Brazil, Argentina and México, as well as advises, diagnosis and strategic plans counseling, concerning investments, budgets and management policies for supporting the C-level.

·Accountable for entire ITbusiness consulting life cycle (proposal, plan, buid and delivery ).

Feb 2006Dec 2007

Sr. IT Manager for Latin America


·      Responsible for managing the Latin America IT ( Supply Chain and Go-to-Market ) organization serving as IS business partner for IT related business project.

·Developed and implemented the processes and the system integration with the retail chain and carriers operators- targeting market share, operational efficiencies, sales order throughput and overall cost reduction – estimated benefit USD 10 Million.

·Designed, built and deployed SFA - sales force automation model for the Motorola strategic accounts utilizing Siebel CRM providing visibility across the Motorola businesses – objective to increase the account revenue and profitability – estimated benefit USD 20 Million.

·Responsible for organizing and successfully leading the Global BI for senior leaders with USD 3.5 Million budget and estimated benefit USD 100 Million.

·Accountable for B2C eCommerce platform rollout (six countries).Focus to increase the online sales channel.

·ERP implementation for Latin America, overseeing all the aspect of the integration to LATAM authorized service (400 units) –estimated benefit USD 6 Million.

·Call Center (Siebel) implementation to improve consumer support and effectively deliver existing SLAs, improving customer satisfaction, sustaining the Motorola brand and ensuring a positive consumer experience.

·Strong commitment to global strategy to simplify the portfolio of applications and reduce the IT complexity, by adoption of ITIL, environment consolidation, TCO management- estimated benefit USD 180 Million.

Feb 2000Feb 2006

Head of MIS

Arrow Electronics, INC
  • Responsible for building the infrastructure in Brazil, organizing, planning and deploying the business operation process and applications to support the business.
  • Successfully lead the ERP implementation for the business units in Brazil.This deployment supported the fastest growing business in Arrrow with growth of over 600% in five years.
  • Implemented the IT solution for FOB sales (Arrownet and Mainframe) that increased sales 250% in three years.
  • Implemented CRM allowing focus on the customers with high revenue and profitability potential.This effort increased the gross margin in 3% and increased the market share from 7% to 11%.
  • Directed the BI solution implementation, adopting the BSC (Balanced Scorecard – measures, indicators and dashboards) archiving the wealth management process, provided full visibility to the business strategic plan, credit risk management , inventory turn management and operational efficiency.
  • Implemented the HUB / bonded warehouse ( Manaus and Sorocaba) which reduced the replenishment time, improved the time to market and decreased the total cost of ownership – financial benefit of USD 3 Million.
  • Coordinated the “In Plant Store - Business “- offering on-site system, process and staffing to plan, receive, maintain and issue inventory in a customer's facility which provided visibility and access to our customer's specific requirements and lead to greater market share.
Feb 1998Feb 2000

IT Manager

Anaconda Industrial S/A
  • Directed the planning and building of the IT Infrastructure which included ERP and network hardware with a focus on management efficiency to support the business expansion into the retail market.
  • Drove the selection and implementatiton of a new ERP Solution to improve overall management.Increased sales and operational efficiencies.
  • Implemented the process and the applications system to support the distribution center and the regional point of sales covering the entire territory targeting new markets, maximization of revenue, increasing sales through a focus on value added products merchandising.
  • BI system implementation to supporthead office and the regional managers (monitor the business health, profitability and operations).
Sep 1994Feb 1998

IT Consulting Manager

Holding Algar Bull S/A
  • Responsible for defining, managing and driving the IT consultant allocations for Infra and ERP related projects, serving as Algar’s re-engineering member for over 30 business associates in different business segments.
  • Engaged in pre-sales opportunities to understand the customer’s requirements.Detailed development of RFP proposals including the development of Business Cases and Financial plans.
  • Consultant for IT strategic plan, redesign of organization's processes and ERP implementation (R3/SAP, Magnus/Datasul, Microsiga).
Feb 1992Sep 1994

Network and System Administrator

Deloitte Touche & Thomatsu
  • Implement and oversee all aspects of IT technical services, project management , network administration, application development and vendor management.



IT Management - Working in C-level as a CIO / CTO / IT executive


·Over 20 years of IT experience as a team leader working for a company such as ( Deloitte&Touche, Algar Bull, Arrow and Motorola).

·Solid management background with extensive experience in project management, portifolio management, business process modeling, definition and implementation for IT project.

·Ability to align the IT projects and goals with the business strategy proving capability of leveraging technology to improve the business.

·ThoroughERP implementation experience, from inception to successful implementation ( R3/SAP, Microsiga, Oracle Application and JDE)

·Siebel CRM and Siebel Call Centerimplementation.

·Deep expertise for BI implementation based on BSC ( Balanced Scorecard ) concepts (Hyperion and BO ).

·Leadership and direction to cross-functional team empowered to execute the Business Process Improvement (BPI) strategy and tools to improve process capability (Six Sigma).

·Strong experience building IT infrastructure, including telecomunication,datacenter, application integration, application customization for business mergers and acquisitions.

·Possess a broad understanding of IT Governances, ITIL concepts,Cobit practices and SOX compliances.

·Ability to build close and effective relationships with business leaders ( C-level) to provide them expert counsel and guidance on technology in order to capitalize on opportunities within the business (IS Business partner)

·Capability to leverage various methodologies to create project business cases (Benchmarking, Cost & Benefit, ROI, Payback, Roadmaps, Business Requirements).

·Project management methodology PMP/PMI (PMBOK), Business Analysis (BABOK) and Six Sigma tools ( Black Belt ).

·International experience in a multi-site and multicultural organization (EUA, Asia and Latin America).

·Broad technology knowledge (UNIX, Linux, NT, Networking, Open Systems, Internet, Cisco,Data Warehousing…)

·Expertise in database tools and programming languages such as SQL, PL/SQL, Oracle and Java .

·Worldwide management in large systems deployment/rollout(eCommerce, eProcurement, eSupply Chain, B2B, B2C and EDI).


Business Analysis (BABOK)
Six Sigma
PMP - Project Management Professional


David B. Morris

Eduardo Shimabukuro

Antonio Flavio Paccini

Robert Fitzgerald

Darci Augusto Bento

Carmen Saad