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Work experience

Aug 2011Present

Portfolio Planning Lead (CCA)

General Motors

Leader for yearly portfolio planning process for service engineering

Act as single point of IT contact for the CCA service engineering business.

Analyze  the needs and deliver enhancements to TIS2WEB,  Vehicle Diagnostics & Service information applications.

Act as an alternate business owner for Recall systems, understanding of critical changes, compliance requirements for NHTSA reporting and facilitate delivery process

Successfully led transition of insourcing of service authoring & publishing business process with a 80-member team and saved $12 million per annum (business benefit).

Successfully completed Integrations with Joint Venture & Dealer systems for various Vehicle Program Launches. Led a 20-member team.

Integrated Dealer service providers and Global Warranty Management, Led release 11 & monitored and reported operations metrics, resolved priority issues. Led a 10 member team - Business Benefit of $21 million

 

Apr 2009Aug 2011

Portfolio Program Director - Johnson & Johnson

Wipro Technologies

Increased the business revenue from 9 million USD to 37 million USD in 3 years.

Implemented ecommerce application platform and implemented employee store for J&J, saved $2mil.  Implemented factory model for 2000+ web sites maintenance.

Delivery lead for seven programs and 350- member team worldwide

Acted as a single point of contact for the entire business, worked with various stakeholders and C- level executives

Improved the delivery processes and turned around problem projects by using lean sigma principles

Established a delivery center in Curtiba, Brazil

20082009

Delivery Head - Troy Development Center

Wipro Technologies

Established a Near Shore Development Center and a business unit of  50mil 

Led development and operations with 75 engineers for PLM & CAD applications for Boeing 

19992008

Program Manager - GM & Honda

Wipro Technologies

Delivered  $20 million (per year) worth of project portfolio with P&L responsibility,increased revenue 30% YOY.  

  • Developed account planning, relationship mapping, created a pipeline strategy for GM & Honda accounts.
  • Built "C" level relationship and closely worked with customer coaches, and created delivery goals to meet the expectations
  • Managed 180 members, globally
  • Delivered programs & projects with geographically disbursed teams, adhered to customer specific processes (GM's SDP and Honda QCD processes).
  • Led operations for GM account, developed SLAs & Metrics for sustain projects and made sure that the applications are managed at 99.97% availability
  • Started first managed services project for Honda using onsite & offshore model for the critical inventory management applications
  • Delivered 99% of projects on time without effort over runs for both accounts
  • Led the team in Windsor near shore center and operations for OnStar
  • Implemented a PMO team for global teams, implemented “watch tower” and lean sigma projects and improved the governance, issue resolutions and productivity improvements
  • Led two programs - ocean vehicle visibility, Global payment processing system in GM supply chain, delivered on time within 14million dollar budget
19971999

Country Manager -Norwegian Accounts, Oslo

Wipro
  • Country Manager for Norwegian business, located in Oslo, set up of office and marketing partners.
  • Initiated 4 new accounts, new business growth from "Zero" to "1million USD" in less than a year.
  • Nurtured customer relationships, introduced offshore development center concept through workshops, seminars
  • Built a delivery framework for these new accounts, Represented SEI - CMM assessment as Functional Area Representative for Senior & Middle management.

Education

MBA

Jack Welch Management Institute

Masters in Software Engineering

Birla Institute of Technology and Science

Bachelors in Industrial Engineering 

Certifications

ITIL Foundation Certification

Operations Management

PMP

Project Management Institute

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