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Reading, writing, travelling, camping, gardening


Outstanding people skills. Exceptional mentor and coach.

Self-motivator with high energy. Strong analytical and planning skills.

Substantial business knowledge. Dynamic, entrepreneurial management strategist with an extensive record of achievement and demonstrated success.

Knowledge of group facilitation, assessments, counselling, and LMI

Effective oral and written communication skills

Persuasive leadership abilities

Over fifteen years of successful management experience

History of profitability through outstanding customer service

Work experience

Jun 2008Dec 2008

Financial Security Advisor

Freedom 55 Financial

Promoted and provided life insurance, group benefits, mortgages, travel insurance, critical illness, disability, mutual funds and investment products to consumers

Aug 2005May 2008

General Manager

2008 Interwest Restaurants

Set new sales records for the business in all the categories: highest daily sales, highest weekly sales and highest monthly sales

Continuously met and exceeded sales budget, almost doubling target of 2.4% to 4.5%

Achieved lowest turnover rate for 2006 in the Lower Mainland

Won an award for running the best quarter budget within Interwest franchise

Exceeded budget expectations and received bonus every quarter

Dec 2003Jul 2005

Owner / Operations Manager

2005 The UPS Store

Achieved recognition as one of the top operated stores in the country

Responsible for negotiating franchise agreement, lease, and construction supervision

Managed local marketing and advertising

Responsible for short and long term budgeting

Received letters of commendation for providing exceptional customer satisfaction

Mar 2002Jun 2003

Owner / Operations Manger

Ricky's All Day Grill

Successfully increased sales by 33% in first three months

Applied new operational procedures, drastically improving customer service and crew morale

Worked closely with franchiser in introducing new menu items and updated uniform

Feb 1991Feb 2002

Owner / Operation Manager

Hammoud Enterprizes Ltd.

Responsible for lease negotiation, general contracting and purchasing

Set up business plan, budgeting, marketing, and advertising

Successfully operated two locations and competed with national franchises in Metropolis and Oakridge Centre


UPS University

Time Management, Business Management, Customer Service, HR, Marketing, Advertising, lectures, and courses

May 2009Aug 2009

Career Development Practitioner

Career Development Practitioner Certificate           

Group Facilitation and Job Finding Club and Personality Dimension Level 1