Printing tool Download PDF

Summary

Dedicated hard worker who is energetic and enjoys being challenged. I am a fast learner that likes to help others and I am open to changes. Also prioritze attendence and punctuality. 

Work History

2011-082016-12

Team Leader Management

Gulf Coast Processing

-Manage 8 to 10 inbound telephone agents that pull credit cards from callers to pay govermental port tax fees for a promotional cruise to the Bahamas.  

-Take over calls from agents who have registered a customer in order to upgrade packages.

-Train the agents on my team with pro polishes and on the job training.

-Evaluate the performance of agents on my team concerning productivity, attendace, compatabilty with co workers, and willingness to be coached

2008-052010-03

Stay at home Father

Dominque Family

-Stayed home with my children while my wife worked during a priod i was unemployed

-Played educational games as well as watched educational programs for early exposure to learning while making it fun

2007-082008-05

Co Owner

Always Flowers

-Daily operations such as inventory

-Deliveries

-Hired/Fired employees

-Took orders via telephone, online, as well as walk ins

Education

1999-092001-06

Some college

Morehouse College

Political Science Major

1996-081999-05

Diploma

Pinellas Park

Standard High Scool Diploma

Skills

Aby Dominique

-Impressive Multitasker

-Detail and goal oriented

-Excellent motivator

-Microsoft Exel/Word/Office (PC proficient)

-Extremely efficient worker