Telecommunications Analyst-Chicago office
Deloitte
VoIP and User Support Analyst for the Deloitte US firm dealing with day to day telecom issues as well as maintaining a database of on going trouble and triaging incoming call tickets.
VoIP and User Support Analyst for the Deloitte US firm dealing with day to day telecom issues as well as maintaining a database of on going trouble and triaging incoming call tickets.
Support of national PBX systems
Application Analyst, Database Administrator, and Project Manager in a wide variety of telephony applications. Particularly interested in database design on Nortel PBX products. Always interested in migration projects, as well as close interaction with the manufacturers.
As you can see by my profile, along with the knowledge and drive to excel in my career, I do have a lighter side that I like to show through.
I have a great ablity to learn quickly, as well as a desire to be the best I can be in any given situation, but I also like to enjoy myself when the time is right.
In essense, I am a model employee who will get the job done correctly and as quickly as possible, but not someone who doesn't know when to take a lighter look at things on occasion.
I often have been complemented by employees and coworkers alike that this ability makes me a joy to work with, and helps the team work to their level best.
With my twelve years of Telecommunications engineering and administration experience, I have acquired a vast knowledge of Nortel and Avaya PBX and Cisco VoIP solutions which makes me an asset to any company with a need for a strong telecommunications analyst.
In addition to holding a certification in Nortel PBX, I have installed, maintained and programmed various PBX systems. I have spent time investigating cost cutting features and new applications as well as trained and written documentation for implementing and maintaining new systems. This knowledge would allow me to boost profitability and reduce down time for the company and their clients.
Apart from being a pround father of three wonderful children, I am an avid musician (drums), enjoy photography and mountain biking.
I have often been asked to photograph events for various organizations as well as friends and family.