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Work experience

Mar 2010Present

Project Manager/Business Analyst

Saudi Telecom Company

Project Management:

  • Accountable for end-to-end project lifecycle (PMI best practice).
  • Defining project scope, goals and deliverables.
  • Establishing milestones, anticipating issues, and monitoring adherence to project scope, schedules and requirements.
  • Ensuring that all elements of a project are executed accurately and within time and budget/ accurately estimating and meeting deadlines.
  • Tracking and reporting on the status of projects to stakeholders.
  • Identifying risks and road blocks that may hinder a project.
  • Agreeing the timescales, costs and resources needed.
  • Escalating issues when necessary.
  • Executing software development projects.
  • Ensuring harmonious working relationships with key partners.

IT Service Management Lead / Service Delivery:

  • Accountable for ITIL practices implementation across IT Infrastructure & Service delivery processes.
  • Analyze resolution processes (Incident & Problem Management) to reduce the occurrence & business impact by providing solution/service improvement programs.
  • Responsible for setting up Capacity management and Service Continuity and availability management plans.
  • Drive Business relationship management and align supplier management processes to facilitate business outcomes.
  • Act as an SPOC for design and transition of new or changed services, Involve service transition processes.
  • Understanding Service requirements through business relationship management and transforming it to services within ITSM framework.
  • Service level management with internal and external stakeholders to review and align KPI based performance.
  • Manage IT Service Delivery, IT Operations and end user computing, Liaison on a day to day basis with Network and Data center operations.

IT Governance:

  • Act as a Management representative to establish and review service management and information security management systems Driving Service reporting & management information systems as per business requirement
  • Identify, analyze and respond proactively to IT risks and issues.

Business Analysis:

  • Produce effective technical and project documentation as well as all required business analysis tasks.
  • Finding out what the client wants to achieve.
  • Identifying areas for business improvement.
  • Developing maps and flowcharts of current and future business processes.
  • Reporting on the likely impact of process modifications.
  • Flagging up potential problems at an early stage.
  • Developing a clear understanding of existing business functions and processes.
  • Preparing PowerPoint presentations and Excel spreadsheets for business meetings.
  • Using any information gathered to write up detailed reports and draw conclusions.

Vendor Contract Management:

  • Perform Partner/Vendor evaluation and Vendor management. SOW and Matrix measurement review. Manage key accounts & contract renewals.

People/ Team Management:

  • Coordinate with sourcing partners to induct & groom team members ensuring efficiency in operations and meeting SLA.
  • Build & maintain relationships with clients & vendors.
  • Engage and manage technical resources to deliver the projects.
  • Create an environment that promotes collaborative learning and collective ownership of responsibilities.


  • Cost optimization and budgeting for OPEX.

Quality & Compliance:

  • Conduct / Oversee internal IT audits to and align quality & compliance measures for Service improvement opportunity assessment for value story implementation.

Customer satisfaction:

  • Accountable for C-Sat formulation, roll out, measurement and subsequent SIP.
Jan 2007Feb 2010

Project Manager/Business Analyst

Saudi Telecom Company
  • Managing and leading IT People and resources.
  • Managing the implementation of projects in both Back and Front Office area.
  • Realizing study to evaluate opportunities on key projects by thinking from outside in.
  • Working with infrastructure team to provide a design which is making sense with the company’s strategies and responding to the customer’s requirements by driving innovation.
  • Anticipating risks, using data.
  • Regularly monitoring progress against plan in order to complete the project on-time and within budget.
  • Accurately report project status, accomplishments, non-achievements and future plans as per the departmental guidelines.
  • Taking a leading role in continually seeking ways of improving the IT Solution Provision Process. 
  • Taking a leading role to be the gate keeper of the processes and policies.
  • Taking a leading role to leverage the organization to deliver the service and the projects.
  • Helping the organizations to achieve their strategies & targets, managing projects that achieve return on Investment (cost or growth).
Jan 2007Feb 2010

Senior Software Engineer

Saudi Telecom Company
  • Led in automation of 90+ processes/ modules. This helps in tracking of all projects financially and in milestones.
  • Led in automation of the required reports and dashboards for the different levels of managements.
  • Led in enhancement of existing processes/ tools and defining the gaps.
  • Led in enchantment/ re-engineering of existing IT processes and lifecycle and developing QA standards.
Jul 2006Dec 2006

Technical Manager

MAS Information Technology
  • Analyzing user requirements.
  • Implementing the required tools.
Oct 2003Jul 2006

IT Manager

Samnan Company for Trading and Maintenance
  • Effectively planning and executing all IT related projects.
  • Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level.
  • Delegating work to and supervising the activities of junior IT staff.
  • Recommending and implementing technological improvements and efficiencies.
  • Established and managed the company’s network kingdom wide (30+ branches) - servers and databases (SQL Server).
  • Provided all required reports for management (using Cristal Reports).
Jul 2003Oct 2003

Computer Instructor

Asas Training Center

Provided trainings/ courses for many computer courses like: computer introduction, programming languages, networking, and so on.

Aug 2002Jun 2003

Software Engineer

Echsoft Company
  • Developed software applications.
  • Managed SQL Server/ Oracle databases and supported customers.



Apr 2014Present

ITIL® v3

ITIL® Foundation v3


Project Management
Business Analysis
Business Development
Software Development
Oracle/ SQL databases

Managerial Skills

  • Able to work independently in a fast paced and rapidly changing environment.
  • Build business in new markets and areas; fair experience in sales processes.
  • Can identify threats as well as opportunities.
  • Developing and motivating teams to do better.
  • Comfortable in dealing with senior managers or executives.
  • Developing business relationships through networking.
  • Can communicate complex technical data and statistics clearly.
  • Ability to win and retain long-term high quality clients as well as recurring business.
  • Able to develop, coordinate, delegate and plan work activities.

Technical Skills

  • IT professional skills (ITIL® v3 Certified) and experiences (project management, business/ system analysis, software development/ engineering, auditing, quality assurance, testing, security, systems integration, business intelligence/ objects, data warehousing and enterprise architect).
  • Able to identify cost-effective technical solutions that meet business needs.
  • Excellent analytical, data manipulation and interrogation skills; excellent business process re-engineering skills.
  • Ensuring that all IT changes are managed so that they minimize downtime and risk of any inconvenience.
  • Developing and maintaining the infrastructure and IT systems.
  • Negotiating IT service contracts with partners and suppliers.
  • Managing and promoting services through the use of social media and Search Engine Optimization.
  • Able to check and manage the performance and risks.
  • Able to develop manage systems and databases (SQL Server, Oracle, .Net, XML, HTML, SharePoint, BI, etc.).

Personal Skills

  • Able to cope with pressure and work in a fast paced environment.
  • Willing and capable of learning and adapting quickly.
  • Understanding a client’s needs and issues from a business point of view.
  • Ability to communicate in a clear and effective manner.
  • Having the patience to deal with multi decision maker sales processes.
  • High level of personal organization and time management skills.
  • Ability to always maintain self-motivation and be consistently pro-active.