PROFILE

A highly organised individual with a mature, methodical approach to any tasks undertaken, who constantly exercises confidentiality, discretion and personal sensitivity at all times. With several years’ experience working in a professional services environment, now seeks to enhance her career in a role that will continue to develop and enhance her skillset. Has the ability to organise people, whilst remaining personable and professional. Comfortable working under pressure, utilising systems effectively to meet strict deadlines.

SKILLS MATRIX

project management | internal and marketing communications | business support | stakeholder engagement |event planning and delivery |marketing |business strategy & operations |management reporting |business writing |

PERSONAL ATTRIBUTES

·         Highly organised

·         Confident

·         Enthusiastic

·         Discreet

·         Methodical

·         Personable

Work History

Work History
Jan 2014 - Present

Strategy & Operations Executive

Deloitte LLP

Working across service lines and industries, ensuring at an operational level that the Deloitte Real Estate strategy is delivered, pro-actively promoting and sharing information, creating meaningful conversations with partners and practitioners, to increase knowledge of full services and capabilities across the UK firm and member firms.

Key responsibilities:

  • Identify and deliver actions to meet key milestones in the project to implement the growth strategy
  • Provide operational issue support and resolution and where necessary alert senior management to emerging issues
  • Form a trusted, business partnering relationship with senior stakeholders and peers to ensure cohesive dissemination and sharing of information around the growth strategy
  • Lead on the preparation of material that will communicate strategy across DRE up to Partner level ensuring consistent messaging around the strategy
  • Develop a detailed understanding of the economics, competitive environment and key trends in the real estate market
  • Ensure a robust system so that relevant data is maintained, converting data into insightful commentary to develop strategic thinking
  • Internal and external promotion – providing content for the intranet with relevant news and as appropriate, the website, ensuring external messages are reflected internally, joined up and complementary

Endorsements:

“From my perspective as global real estate industry sector leader, you have played a key role in the launch and execution of our two most important global initiatives in the real estate sector, the GFSI Real Estate Proposition and the FAS Real Estate Growth Initiative.   You have worked closely with our UK, US and global teams as well as the GFSI team to ensure the launch of these two initiatives are successful.   You have stood in for Andy when necessary, and provided thoughtful, well informed updates to the steering committees and others involved in the efforts, and your suggestions around client strategies and marketplace tactics have always been on point and contributed to the success of the efforts. I appreciate your effective collaboration with us on efforts such as the International Property Handbook, where you played a key role in helping us organize the production and funding of what will be an important eminence piece for our global real estate practice.   You clearly have the respect of the members of the Global Real Estate Exco, the GFSI Real Estate Proposition team and the partners we mutually interact with. You are obviously a very talented professional and I look forward to working with you in the future on our global real estate sector and FAS functional activities.”

– Partner, Real Estate, Deloitte US

 

“Abi has successfully established herself within the DRE exec and the wider DRE community as the go to person for information in relation to strategy implementation and operation resolution, obtaining information, leveraging resources and undertaking appropriate research as required, building strong networks across the firm. In order to disseminate high quality information and valuable knowledge across DRE Abi has built and implemented a DRE comms plan and drives this, offering advice and guidance to partners and staff as to the best way to share information. Abi composes communications with an adept and creative writing style and adapts the way that messages are crafted to suit the audience. Abi leverages tools such as Yammer and Twitter proficiently in order to spread key messages both internally and externally. Abi has been key in coordinating and organising activity and processes around the 2020 FAS Global Growth initiative, ensuring that information is captured and turned into insightful commentary. She has been proactive in establishing herself as the central coordinator amongst the EMEA and wider global RE group, ensuring knowledge and data is shared and joined up.”

– Partner, Real Estate, Deloitte UK

Sep 2012 - Dec 2013

Marketing Executive

Deloitte LLP

Contribute to and develop integrated marketing campaigns, through liaising and networking with a range of internal stakeholders, including partners and staff, suppliers and partner organisations.

Key responsibilities:

  • Plan, manage and deliver marketing campaigns and events
  • Manage budgets and identify cost saving opportunities
  • Liaise and network with key stakeholders, e.g. proposition leads, Partners & staff
  • Build relationships with other teams e.g. PR, Brand, research, online
  • Maintain and update Client relationship systems
  • Manage third party suppliers and identify collaboration opportunities
  • Evaluate marketing campaigns and measure ROI

 

Endorsements:

"Abi was excellent at combining her needs for branding and timing of key stages leading up to the event with a realistic tolerance of some of the participants, including myself. Her chasing of key decisions and contributions, whether key text, guest speaker details or presentation slides was a model combination of determination, persuasion and patience. This attitude helped to make the event efficient and enjoyable for all involved."

– Partner, Real Estate, Deloitte UK

 

“Abi provides a quality, reliable and efficient service to the team, and I cannot fault her input on our flagship event. I look forward to her continued support into the future.”

– Partner, Real Estate, Deloitte UK

Nov 2010 - Sep 2012

Senior Executive Assistant

Deloitte LLP

High level executive management in a challenging and varied internal and client facing support role, consisting day-to-day arrangements, complex billing and work-stream coordination and delivery.

  • Full EA support to the 3 equity Partners, including full diary and inbox management, domestic and complex international travel, expenses and day-to-day operations
  • Project work stream support – including production of slides, reports, meeting set-up, event organisation & delivery and working with the Creative Studio to develop and produce branded materials
  • Website management – Using the web content management system to create online articles for publication.
  • Ensuring partners are appropriately prepared with all relevant information before meetings (e.g. sourcing reports, client liaison, news databases)
  • SAPphire Engagement Management - billing, reporting, Time & Expenses analysis, setting up engagements.
  • SMARTnet – manage sales and opportunities to allow me to keep up-to-date with existing and potential projects.
  • Mentoring new joiners within the Executive Assistant community

 

Endorsements:

“Over and above normal expectations she manages SmartNet for me, performs all my complex client billing, keeps my Meridio files up to date and did a very good job arranging the 13 UK partner visit to India.”

– Partner, Consulting, Deloitte UK

 

“Abi hit the ground running, taking on various responsibilities seamlessly and without any hesitation. She has not just delivered on everything we have thrown at her - but she thinks strategically about how we (as a firm) can add value to our clients and she has initiated campaigns herself. She is confident, proactive, efficient and a real pleasure to work with. Within a short time she became a very visible part of our team to the entire business, a result of her own efforts to get involved and the fact that she is friendly and approachable. She has also been instrumental in taking the time to coach and train more junior members of the team on her own initiative and with great patience. She is a very welcome and valuable member of the team. I have thoroughly enjoyed working with Abi - keep up the good work.”

– Senior Manager, Consulting, Deloitte UK

Sep 2008 - Nov 2010

Project Coordinator

KPMG LLP

Pivotal role in the project team in the design, construction and migration of ~4000 partners and staff into KPMG’s flagship 15 Canada Square building, ensuring the needs and requirements of the business were clearly communicated to the project delivery team consisting a variety of 3rd party contractors, including engineers, architects, interior designers and change management consultants.

Key responsibilities:

  • SharePoint Super user – Building, maintaining and updating the Project Gold, London Moves and the Property intranet sites
  • Developing comms plans, coordinating/attending moves & changes briefings, keeping the business updated with project information/timelines through comms, desk drops and presentations
  • Working closely with the Business Stakeholder Team to ensure that the Business requirements are communicated to the Operational Stakeholder Team
  • Arranging various meetings and events including team meetings, site visits, team building activities, social events, client meetings and high level meetings involving directors and senior partners
  • Building relationships with European counter-parts and key Stakeholders through close liaison via email, face-to-face meetings and phone.
  • Supporting the Project team, to ensure that the fit-out and migration programmes were delivered on time and within budget
Jan 2008 - Mar 2008

Events Manager

Red Snapper
Aug 2002 - Jan 2008

Office Manager

Tate Galleries
Aug 2001 - Aug 2002

Business Development Coordinator

Sands Catering
Sep 1998 - Aug 2001

Events Supervisor

Hilton Hotels

Education

Education
Aug 1998 - Aug 2001

BSc (Hons) Geography

University of London