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Abigail Smith

Litigation Support Coordinator & Juris Doctor Candidate

Employment History

April 2019Present

Litigation Support Coordinator

Discover Financial Services - New Albany, OH
  • Review and sign internal and attorney-generated affidavits
  • Review accounts before attorney placement
Jan 2019Present

Law Clerk

Operation Legal Help Ohio
  • Complete intake for potential clients
  • Discuss and analyze legal issues with potential clients
  • Synthesize legal issue in report to aid with attorney referral 
Mar 2015April 2019

Billing, Debt Paydown, & Probate Specialist

Discover Financial Services, New Albany, OH
  •  Handled dispute initiation
  • Supported client-facing departments, including Customer Service, Collections, Probate, Fraud and Bank Operations
  • Compiled reports and researched information to prevent or assist with disputes
  • Serviced high value cardmembers with complex inquiries, such as APR reduction, fee adjustments, or payment related questions
  • Guided cardmembers to a tailored solution to spend smarter, manage debt better, and save more to achieve a brighter financial future

  • Assisted executors, family, and attorneys of deceased cardholders in account closure
  • Utilized Fico Debt Manager, Accurint, ICE, and Orion to guide accounts through the deceased debt collection process

Education

2017present

Juris Doctor

Capital University Law School - Columbus, OH

Trusts and Estate Planning (intended) 

  • Dean's List, GPA: 3.2
  • Peer Advisor
20132014

B.A.

The Ohio State University - Columbus, OH

Communication - Analysis & Practice

  • Dean’s list, GPA: 3.5
  • English Department’s Digital Media Prize for Outstanding Undergraduate Work
20102012

Franciscan University of Steubenville - Steubenville, OH

Communication - Journalism

  • Dean's List, GPA: 3.5
  • Study Abroad Program - Austria
  • Presidential Scholarship
20092010

Florida Southwestern State College - Fort Myers, FL

General studies (Dual enrollment)

  • Dean's List, GPA: 3.7