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Employment History

May 2016Present

Probate Specialist

Discover Financial Services
  • Assisting with deceased account processing
  • Ensuring compliance with legal procedures
  • Fostering a low-effort environment for clients in high-stress situations
  • Supporting/assisting other departments in probate procedures
  • Excelling in daily multi-platform productivity, utilizing LexisNexis and Adobe applications
  • Skilled in both client-facing and branch-facing support
  • Consulting with credit management and legal resources on behalf of clients
  • Utilizing proprietary system to ensure client retention
  • Developing branch operations knowledge

Mar 2015May 2016

Debt Management & Billing Specialist

Discover Financial Services
  • Supported all client-facing departments, like Customer Service, Collections, Probate, Fraud and Bank Operations
  • Developed training materials, utilizing Microsoft Suite and Excel
  • Active in strengthening client relationships with consumers and businesses 
  • Simplified account processes, arbitration strategies, and data for the consumer 
  • Consistently used data-driven diagnostic techniques to enhance metrics
  • Created presentations, newsletters and other materials to aid with enterprise-wide growth
  • Compiled reports and researched information to assist with disputes
Jul 2013Nov 2013


A/R Marketing, Inc.
  • Managed Human Resources for regional office
  • Appropriated proprietary software to perform data analyses 
  • Fostered professional relationships and growth
  • Enhanced diplomacy between regional and national offices through conference calls
  • Planned and managed events and professional outings
  • Coordinated public relations, including designing new company logo and online advertising
  • Designed formats for email and company memos
  • Created and maintained company website and social media presence




The Ohio State University

Communication - Analysis & Practice

  • Received academic distinctions, including Dean’s list
  • English Department’s Digital Media Prize for Outstanding Undergraduate Work

Franciscan University of Steubenville

Communication - Journalism

  • Dean's List
  • President's List
  • Presidential Scholarship

Extracurricular Activities

  • Make-A-Wish Foundation - Columbus, OH
  • Homebound Ministry - Columbus, OH
  • Good Neighbors’ Picnic - Columbus, OH
  • Operation Smile - Columbus, OH
  • Street Speech, Columbus Coalition for the Homeless - Columbus, OH
  • Homeless Ministry, Franciscan University of Steubenville - Steubenville, OH

Skills Summary

  • Project drafting, preparation and processing
  • Writing and copy editing
  • Microsoft Office Suite (Outlook, Office, Excel, Word and Powerpoint)
  • Adobe Creative and Office Suite (InDesign, Photoshop and Titanium)
  • Statistical software SPSS and AMOS
  • Cloud storage, collaborative editing and peer sharing tools, such as Google Drive and Slack
  • Public speaking and presentation
  • Online/client-facing brand promotion and social media marketing
  • Networking and corporate social events


  • Arnish Patel (Professional Reference) Entrepreneur & Business Owner - 239-579-0151
  • Tinisha Sheridan (Professional Reference) Supervisor - 614-283-2550
  • Matthew Weaver (Professional Reference) Supervisor - 614-283-2083