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Abigail Smith

Probate Specialist & Juris Doctor Candidate

Employment History

May 2016Present

Probate Specialist

Discover Financial Services - New Albany, OH
  • Provide service to inbound and outbound probate calls, including necessary account research
  • Research and service accounts through multiple systems, including ICE, Orion, Accurint, IRIS, and Titanium 
  • Update account information and memo accounts for follow-up and review
  • Process death notifications and status newly deceased accounts
  • Interact with representatives of deceased cardmembers, external vendors, and various internal departments
Sept 2015May 2016

Billing & Dispute Specialist

Discover Financial Services, New Albany, OH
  •  Handled dispute initiation
  • Supported client-facing departments, including Customer Service, Collections, Probate, Fraud and Bank Operations
  • Compiled reports and researched information to prevent or assist with disputes
Mar 2015Sep 2015

Debt Paydown (SSR) Agent

Discover Financial Services - New Albany, OH
  • Serviced high value cardmembers with complex inquiries, such as APR reduction, fee adjustments, or payment related questions
  • Guided cardmembers to a tailored solution to spend smarter, manage debt better, and save more to achieve a brighter financial future

Jul 2013Nov 2013

Administrative Intern

A/R Marketing, Inc. - Columbus, OH
  • Screened prospective employees for regional office
  • Set up interviews for employment candidates 
  • Designed formats for email and company memos 
  • Created and maintained company website and social media presence

Education

2017present

Juris Doctor

Capital University Law School - Columbus, OH

Trusts and Estate Planning (intended) 

  • Dean's List, GPA: 3.3
  • Peer Advisor
20132014

B.A.

The Ohio State University - Columbus, OH

Communication - Analysis & Practice

  • Dean’s list, GPA: 3.5
  • English Department’s Digital Media Prize for Outstanding Undergraduate Work
20102012

Franciscan University of Steubenville - Steubenville, OH

Communication - Journalism

  • Dean's List, GPA: 3.5
  • Study Abroad Program - Austria
  • Presidential Scholarship
20092010

Florida Southwestern State College - Fort Myers, FL

General studies (Dual enrollment)

  • Dean's List, GPA: 3.7

Extracurricular Activities

  • Women's Law Association - Board Member: Evening Liaison - Capital University Law School - Columbus, OH
  • Ohio Women's Bar Association - Columbus, OH
  • Ohio Bar Association - Columbus, OH
  • Moot Court - Bailiff - Columbus, OH
  • Homebound Outreach (EOM) - Columbus, OH
  • Good Neighbors’ Picnic (Media Liaison) - Columbus, OH
  • Street Speech, Columbus Coalition for the Homeless - Columbus, OH
  • Homeless Ministry, Franciscan University of Steubenville - Steubenville, OH