Digital Content Specialist
Columbus Communications Inc.
➢ Monitor Flow’s social media platforms including Facebook & Twitter for posts, comments, shares and/or tags by Flow customers in Barbados, Grenada, Jamaica, St. Lucia, St. Vincent and the Grenadines and Trinidad and Tobago.
➢ Provide appropriate responses to customers on the company’s social media platforms using the company’s moderation guide.
➢ Ensure that complaints and queries raised on the company’s social media platforms are resolved in keeping with the company’s Service Level Agreement.
➢ Develop monthly content calendars for the Flow Trinidad and Tobago Facebook page.
➢ Post engaging and promotional content on the Flow Trinidad and Tobago Facebook page in keeping with the Flow Trinidad and Tobago Facebook content calendar. ➢ Provide bi-weekly reports on the performance of the company’s social media platforms.