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A self motivated and hard worker, Working with British Airways for five Years. I have a total of 8 years of experience in Sales, Marketing and Customer Service campaigns. Completed Post Graduate Diploma in International Business and Bachelor of Commerce degree.The proven ability to solve problems, carrying out tasks effectively and efficiently are some of the competencies I will bring to the job. 

Work Experience

Jan 2014Present

British Airways PLC - Client Servicing

Catering to HNI's, Travel Agents, Big Business Houses and frequent flyer members of British Airways or valued passengers from any one world alliance partner. Making customized reservations according to their needs and making amendments to the travel itinerary as per their convenience. Educating with policies and procedures related to flight routes, prices, ancillaries, Travel documents, Lounge Access, etc. Help them with best alternatives in case of a schedule changes/ cancellations or in the event of disruption. 

Aug 2012Jan 2014

John Keells India - Senior Associate

Backend operations for E-Commerce Giant - Zalora Singapore under parent company Rocket Internet - Headquartered in Berlin, Germany. Role included Processing orders received from customers from website or mobile applications. Arranging delivery for the product to the delivery address via courier. Issuing Goodwill or compensation vouchers for the customers on various occasions.

Placing orders with Suppliers / Manufacturers / Brands for products and managing inventory. Finding new Brands and products to list on the website. 

Sep 2010Aug 2012

Niit Smart Serve LTD - Executive

Handling operations for a Low Cost Carrier for UK -

Profile Includes Working under reservation Controller- Making new reservations, Issuing Tickets, Taking request for Seating, Preferred Meals, Updating Medical documents in case of any medical condition, Passengers travelling with Wheelchair, etc. 

The Airline has one of its initial Hubs at Leeds Bradford, Leeds, England and operates to 58 destinations mainly within Europe.



Post Graduate Diploma in International Business

Symbiosis International University, Pune, india


Bachelor of Commerce

Delhi University


  • Leadership
  • Problem Solving 
  • Time Management
  • Good Learner
  • Strong Work Ethics
  • Good Communication
  • Creativity


Driving, Travelling, Social Networking.


Available On Request, Please feel free to contact should you require any further information.

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