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"A self motivated and hard worker seeking for the position of Business Shift Leader In CallBa. Where my strong analytical skills will contribute to the efficiency in Operations. The proven ability to solve problems and make sound decisions, to produce accurate work within tight deadlines and to successfully manage multiple assignments are some of the competencies I will bring to the job. 

Work History

Jan 2014Present

Service Advisor

British Airways PLC

Catering to the executive club members who are the frequent flyers with British Airways or valued passengers from any one world alliance partner. Making customized reservations according to their needs and making amendments to the travel itinerary as per convenience. Helping them with queries related to their executive club account making sure that they earn Avios and tier points for their travel. Updating the advanced passenger information before the travel commences. Manually Calculating any difference in fare, taxes or carrier imposed charges while making any changes to their bookings. Help them with best alternatives in case of a schedule change or last minute flight cancellations. 

Aug 2012Jan 2014

Senior Associate

John Keells India

Back end work for an E commerce Giant - Zalora Singapore under parent company Rocket Internet GmbH Headquartered in Berlin, Germany. Processing orders for the customers purchasing different products on the website, Inventory Management, Placing orders with Buyers and arranging them to be delivered in bulk to Singapore from different parts of the world. 

Sep 2010Aug 2012


Niit Smart Serve LTD

Handling operations for a Low Cost Carrier for UK -

Profile Includes Working under reservation Controller- Making new reservations, Issuing Tickets, Taking request for Seating, Preferred Meals, Updating Medical documents in case of any medical condition, Passengers travelling with Wheelchair, etc. 

The Airline has one of its initial Hubs at Leeds Bradford, Leeds, England and operates to 58 destinations mainly within Europe.


Jul 2014Apr 2016

Post Graduate Diploma in International Business

Symbiosis International University, Pune, india
Aug 2011Apr 2014

Bachelor of Commerce

Delhi University


Microsoft Office


Driving, Travelling, Social Networking.


Available On Request.