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Summary

"A self motivated and hard worker, Working with British Airways for +3 Years. I have a total of 7 years of experience in Sales, Marketing, Customer Service campaigns. Completed Post Graduate Diploma in International Marketing and Bachelor of Commerce degree.The proven ability to solve problems , carrying out tasks effectively and efficiently are some of the competencies I will bring to the job. 

Work History

Jan 2014Present

Service Advisor

British Airways PLC

Catering to HNI's, Travel Agents, Big Business Houses and frequent flyer members of British Airways or valued passengers from any one world alliance partner. Making customized reservations according to their needs and making amendments to the travel itinerary as per their convenience. Educating with policies and procedures related to flight routes, prices, ancillaries, Travel documents, Lounge Access, etc. Help them with best alternatives in case of a schedule changes/ cancellations or disruption events and making sure to be there for the customer.

Aug 2012Jan 2014

Senior Associate

John Keells India

Backend operations for E-Commerce Giant - Zalora Singapore under parent company Rocket Internet - Headquartered in Berlin, Germany. Role included Processing orders received from customers from website or mobile applications. Arranging delivery for the product to the delivery address via courier.

Placing orders with Suppliers / Manufacturers / Brands for products and managing inventory. 

Sep 2010Aug 2012

Executive

Niit Smart Serve LTD

Handling operations for a Low Cost Carrier for UK - Jet2.com

Profile Includes Working under reservation Controller- Making new reservations, Issuing Tickets, Taking request for Seating, Preferred Meals, Updating Medical documents in case of any medical condition, Passengers travelling with Wheelchair, etc. 

The Airline has one of its initial Hubs at Leeds Bradford, Leeds, England and operates to 58 destinations mainly within Europe.

Education

Jul 2014Apr 2016

Post Graduate Diploma in International Business

Symbiosis International University, Pune, india
Aug 2011Apr 2014

Bachelor of Commerce

Delhi University

Skills

Microsoft Office
Amadeus

Interests

Driving, Travelling, Social Networking.

References

Available On Request.