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Objectives 

My career objectives are twofold. It is my goal to deliver my duties as Hospitality Service  to the fullest satisfaction of all members of company, using my skills with guest service. Finally, as my long term objective, I would like to continue working for the betterment of the company, taking on new responsibilities until I can serve as part of the management

Hospitality EXPERIENCES 

Oct 2014Jan 2016

Front Office Supervisor /Guest service Supervisor

AWA RESORT (pre opening team )/The Dewa Resort Koh chang Island Thailand

Duties & Responsibilities

·         Provide outstanding services and ensure customer satisfaction. ·         Address customer concerns and complaints promptly and professionally. ·         Responsible for assigning staff allocations through Duty Roaster.·        

Answer phone switchboards and transfer calls and take messages.·        

Manage incoming and outgoing mails and faxes.· 

Post charges to customers and handle card and cash transactions.·

Plan and assign workloads for front office associates.·

Supervise associates in their assigned job duties.·

Prepare operational and financial records for Manager to review.·

 Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.·

Assist in hiring and training associates in front office duties.·

Evaluate the performance of associates and provide appropriate feedback.·

Ensure associates follow company policies and operational procedures.·

 Schedule regular meetings to discuss about issues and updates.·

Educate associates on safety, emergency and security procedures.

 

Mar 2014Oct 2014

Front Office Associate

BARALI BEACH RESORT & SPA Koh chang Island (Thailand)

·         Administer all guest arrival and departure on everyday basis and ensure compliance to all established manual and computer procedures.·

Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue through occupancy. ·

Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person. ·

Monitor all work of employees and ensure optimal performance of hotel departments and ensure compliance to all established standards.·

Ensure optimal level of customer services for all guests and manage all communication with guests for check in and checkout process. ·

Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.·

Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments. ·

Analyze all hotel functions and maintain standards and recommend strategies to increase revenue for hotel. ·

Monitor all operations and ensure compliance to all quality assurance standards when dealing with customers. Coordinate with laundry department and assist to clean guestrooms.

Jan 2013Mar 2014

Management Trainee

REMBRANDT BANGKOK

Duties & Responsibilities

Front Office

·        Registration of guests and assigning rooms ·        Maintain an inventory of reservation, vacancies and room assignments ·        Answer enquiries regarding hotel services, provide assistance and respond to guests’ complaints

 

Food and Beverage

·         Greeting guests’, escorting them to seats, taking food and drinks order and      serving food and beverage·         Answer questions regarding the hotel services, explaining menu items and specials and offering personal attentive treatment·         Coordinating with team workers to plan events, parties etc

 

Public Relation Officer

  • Planning, developing and implementing PR strategies
  • Liaising with colleagues and key spokespeople
  • Liaising with and answering enquiries from media, individuals and other organisations, often via telephone and email
  • Researching, writing and distributing press releases to targeted media
  • Collating and analysing media coverage
  • Writing and editing in-house magazines, case studies, speeches, articles and annual reports
  • Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes
  • Devising and coordinating photo opportunities
  • Organising events including press conferences, exhibitions, open days and press tours
  • Maintaining and updating information on the organisation's website
  • Managing and updating information and engaging with users on social media sites such as Twitter and Facebook
  • Sourcing and managing speaking and sponsorship opportunities;
  • Commissioning market research
  • Fostering community relations through events such as open days and through involvement in community initiatives;
  • Managing the PR aspect of a potential crisis situation
Apr 2011Feb 2013

Events Coordinator

 ·    CRYSTAL EVENTS AND ADVERTISING

Duties & Responsibilities

  • Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.
  • Calculate budgets and ensure they are adhered to
  • Book talent, including musicians, bands, and disc jockeys.
  • Select chefs or catering companies to prepare food for event
  • Sample food and select dishes for menus
  • Visit venue to plan layout of seating and decorations
  • Schedule speakers, vendors, and participants.
  • Coordinate and monitor event timelines and ensure deadlines are met.
  • Initiates, coordinates and/or participates in all efforts to publicize event.
  • Edit and design promotional materials.
  • Prepare presentations.
  • Develop and oversee fundraising events.
  • Negotiate and secure event space.
  • Secure sponsorships.
  • Work with printer and designer to develop event invitations.
  • Create invitee list.
  • Send out invitations and manage RSVP list.
  • Hire staff to manage the event, including bouncers and security personnel.
  • Manage correspondence.
  • Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.

Keep inventory of backdrops, projectors, computers, and other display materials

Education

Feb 2013Feb 2015

Master of Business Administration (Hotel and tourism Management)

Stamford International University (Bangkok)

The hospitality industry. Topics include tourism, lodging, resorts, gaming, restaurants, foodservice and clubs. Upon completion, students should be able to demonstrate an understanding of the background, context, and career opportunities that exist within the hospitality industry.

Jul 2009Aug 2012

Bachelor of Business Administration (Marketing )

Devi Ahilya University (Indore, India)

This course will provide the marketing student with a systematic and objective approach to the search for and analysis of information relevant to the identification and solution of marketing problems.


Jul 2007Mar 2009

Higher Secondary School (Commerce )

Lotus Public School (Indore, India)

Commerce , Business Management, 

Jul 2006Mar 2007

Secondary School.

Excellent School of Shajaur (Shajapur, India)


Certifications

Aug 2010Sep 2010

National Certification in Financial Module

National Stock Exchange (Delhi, India)

A critical element of the financial sector reforms is the development of a pool of human resources having right skills and expertise in each segment of the industry to provide quality intermediation to market participants.

Apr 2010Apr 2010

Fundamental Analysis

National Stock Exchange (Mumbai, India)

Fundamental analysis is the examination of the underlying forces that affect the wellbeing of the economy, industry groups, and companies. As with most analysis, the goal is to derive a forecast and profit from future price movements.

Mar 2009Sep 2009

Diploma in Computer Application

Global Institute (Indore, India)

The objective of this programme is to develop professionals to meet the requirement of office automation and electronic data processing. Different application software is introduced to understand the practical usage as well as specific work areas of computers.

Apr 2009Jul 2009

Tally 5.3 to 9.2

Global Institute (Indore, India)

Tally is popularly known as an accounting software for small and medium businesses. It does all the functions of accounting that a particularly mid sized business has. This is the view of most of the persons who know about Tally.

Achievement 

  • Been complemented by your supervisor or co-worker
  • Increased revenue or sales for the company.
  • Contributed to good customer service
  • Re-organized something to make it work better

language efficiency

Hindi             

Native

Engalish 

professional 

Russian

Elementary 

Thai

Working Professional


 Microsoft Office(Word, PowerPoint & Excel)
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Publisher
  • Microsoft Word
  • Microsoft Visual
Smart Finder         Fidelio · Opera       Room master         Software installation   Photoshop (Basic)

Most all modern hotels have some sort of property management system (PMS). The first part is the pre-arrival stage.  A hotel that has a reservation module and a PMS will have the interface (let them "talk" to one another). When a reservation is made, a room is automatically removed from the PMS inventory for the dates confirmed. Now the hotel has one less room over those dates available to sell. The PMS may then, if programmed, send out confirmation letters. This function is usually performed at resort properties when longer time frames occur between reservation and arrival. Most corporate properties do not send confirmation letters. Rather they issue a confirmation number over the phone or on the internet that refers to the specific reservation. Many properties, however, will take the reservation information and provide a pre-registration service. This speeds check-in and adds some service to the transaction. The registration information is presented to the checking in guest for a quick read for verification purposes, the guest signs the registration (rg) card and the occupancy stage begins. A folio (statement of guest charges) can also be set-up with the reservation information. Additionally the reservation module will generate lists of arrivals and make occupancy and revenue forecasts.

Interests

Playing cricket,

cooking, travelling,

learning language,

reading book

Dancing 

References

MR. Mihai Olteanu 

X-General manager of AWA Resort koh chang Island 

MOB:- +66928235898

E-mail :- mihai@opusasia.net

Mr. Mohan Pant

Executive Asst. Manager

MOB:- +66917216122

E-mail :- mohan.pant2007@gmail.com  

MR . Abel Rodriguez 

Front office Asst. Manager

MOB:- +66923970281

E-mail :- abel.rodrigues1409@gmail.com 

Mr. Ashish Kumar singh 

F&B Director 

MOB:- +91- 9990238310

E-mail:- ashishkrsingh@yahoo.com