Abhijeet Nighojkar

Abhijeet Nighojkar

Team Leader


Travelling & Photography



  • Well versed with Windows, MS Office and Internet Applications.
  • Deep Knowledge of Complete UK Pension & applications.
  • Skilled in operations transition (process migration) activities and reports.
  • Knowledge of Business Continuity Plan and other regulatory activities as Data Protection, Anti Money Laundering, Financial Crime, Incident Awareness etc.
  • Green Belt Certified:-
  • Project on increasing in-scope percentage for offshore using SPS method.
  • Project on improving internal quality.


Skilled in operations transition (process migration) activities and reports.   Trained on CF1 (UK insurance) course.  Green Belt Certified. 

Work experience

Work experience
Mar 2012 - Present

Team Leader - Business Process Lead

  • Spearheading a team of 20 FTE
  • Responsible for planning leaves of members and taking 121 on monthly basis, daily team meetings and contribute towards achieving team goal.
  • Completing appraisal of team members, Goals Setting for mid & annual appraisal.
  • Reporting productivity, utilization and resource index on monthly basis for all members; preparing training plans of process and report accreditation status with management.
  • Conducting Regulatory Test for team members, publishing their respective scores,
  • Giving feedback, encourage and develop team members to built effective team.
  • Getting involved in conference call with client.
  • Drive operations and planning of all teams ensuring that they continuously deliver on speed and accuracy within the agreed upon KPI and SLA frameworks.
  • Oversee quality and work audits and ensure that all teams are compliant with internal and external regulations and procedures, including data security.
  • Liaise, coordinate and manage relationships with other departments and with the onshore operations teams (for balancing transaction volumes, planning).
  • Report and monitor process performance to the management and on-shore teams
Aug 2009 - Feb 2012

Senior Executive - Insurance

Capita India Pvt Ltd
  • Analysed the workflow of process and accordingly proposed for requirement of executives; provided effective training to 10 FTE on offshore.
  • Completed accreditation for all 10 FTE within given time according to training plan; conducted process knowledge regulatory test for the entire team at regular intervals.
  • Called onshore on clarity of update or process flow if required; prepared pipeline reports and shared across management and team.
  • Did quality check for team, made quality reports to share across management and prepared training plan for new joiner.
  • Analysed processing errors, implemented action of improvement and also ensured that team consistently delivers on quality.
  • Planned daily allocation of work for team, ensured that the SLA of team and smooth functioning of workflow is maintained without any breaches and complaints.
  • Planned leaves for all team members accordingly so that work is not impacted, shared process update across team and updated process guide as well.
  • Took care of the system issue, raised it to concerned department, provided feedback to team members and also resolved queries or escalations.
Oct 2006 - Aug 2009

Process Specialist

AXA Business Services
  • Responsible for processing transfer cases of money out from AXA to different insurance companies like Norwich Union, Scottish Widows, Friends Provident, Winterthur etc.
  • Prepared different modes of payment like CHAPS, BACS, IFT & SWIFT; made a guide for overseas process and got signed off from UK for team.
  • Took care of authorizations of payments of different policies processed by processor, overseas payment and did E-filing for overseas cases.
  • Looked after the training & accreditation of team, quality check, provided process updates to team; handled queries and query filtration of team.


Jul 2007 - Jul 2009

MBA - Operations


2009     MBA (Operations) from IIBM, Pune

2004     Bachelor of Science from S P College, Pune, Pune University