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Operation & Sales Support Manager at Walmart

Work experience


Operation Support Manager

Walmart India Pvt. Ltd

Organization              Wal-Mart India Pvt. Ltd

Duration                            Working from July 2015

Designation                      Operation Support Manager

Role                                      Working for 21 Cash & Carry Wal-Mart Stores (55000 sq. ft)


  • Operation Support & Solving Operational Issues of all Stores 
  • Cost Forecasting & Cost Control Strategies, Margin-increase strategies for all Stores
  • New Process initiation, SOP and Process Excellence
  • Creating Sales Promotion Plan for all Stores, Offers Making & Execution.
  • Reducing Loss of Profit Initiatives
  • Product Safety and Consumer Protection, Global Food Safety
  • Expiry Management And Markdown Projection & Execution
  • Withdrawal and Recalls and Claim Inventory
  • Remedies & Solutions
  • PAN India Business Review & Report to Leadership Team
  • Vendor Relationship Management
  • Working on Standard Store Operation Checklist and Clearing Cross functional Issues.

Asset Protection Manager

Walmart India Pvt Ltd

Organization                   Wal-Mart India Pvt. Ltd

Duration                            Working from September 2012

Designation                      Asset Protection Manager

Role                                     Working for 3 Cash & Carry Store of 55,000 Sq. ft


  • Shrinkage and overage control,
  • Operation Audit, Business Review Analysis, Reduce loss of Profit.
  • Environment, Health & Safety Audit and Assets Protection.
  • Visual Merchandising,  Audit, Cash Office Audit, Expiry Management
  • Store Operational Analysis and submission to Head Office.
  • Tracking and supporting Process and sales at Cash n Carry and support the team in maintaining Standard Operating Procedures and Internal Audit.

Past Responsibilities under same position in Bharti Wal-Mart Pvt. Ltd :

  • Shrinkage Control of all 8 Stores of Agra, Gwalior & Hathras Easy-Day Stores
  • Environment, Health & Safety Standards Audit
  • Food Safety
  • Visual Merchandising Audit, Cash Office Audit, Expiry Management
  • Audits of departments and Reduce the loss of Profit.

Team Leader / Assistant Store Manager

Bharti Retail Pvt. Ltd.

Organization                   EASYDAY STORES (Bharti Retail Pvt. Ltd.)

Duration                            2 Years (Sept 2010 – Sept 2012)

Designation                      Team Leader/ Asst. Store Manager

Role                                      Working for Store Operations Management (Easy Day Stores)


  • Team handling, Shift Management, Leave management
  • Customer Service, P&L A/c, Margin, Supplier Serving.
  • Visual Merchandizing, Price Communication,
  • Shrinkages, Expiry Management, Damage Control
  • 3rd Party Vendor Management, Managing whole Profit Centre

Sales Manager

eCity Offers

Organization                   e City-Offers (A start-up Web Marketing Co.), Mumbai

Duration                            7 Months (June 2009 - December 2009)

Designation                      Sales Manager    

Role                                      Working for the Sales and Business Development Dept. (Mumbai Region)


  • Make strategies to increase the Client base for the website
  • Leading the Sales and Business Development Executives.
  • SEO, SEM and Cultivating new Ideas of Online Marketing
  • Space Selling, BTL/ATL Activities

Sr. Customer Care Executive

HCL Technologies

Organization                   HCL Technologies, BPO Operation New Delhi     

Duration                            11 months (May 2006 – March 2007)

Designation                      Senior Customer Care Executive

Role                                      Working for the process of Maruti Udyog Ltd. (PAN INDIA)


  • Dealers Relationship Mgmt, Client Relationship Mgmt
  • MIS Generation, Serve International Customers
  • Working for all Complaint Management for Middle East Asia.

Business Development Manager/supervisor

New Ramji Trading Agency, Patna

Organization                   New Ramji Trading Agency, Patna            

Duration                            1 Year 1 month (April 2005 – April 2006)

Designation                      Business Development Manager /Supervisor   

Role                                      Working for a reputed trading agency (Patna and Selected Districts of Bihar).


  • Generating leads and appointments ( Business Development )
  • Logistics/Transportation Arrangement in Whole Bihar state.
  • Trading of Office Equipments to Govt offices & Banks
  • Inventory Management , SCM, Marketing(BTL Activities)

Service Centre Supervisor

Whirlpool India Ltd

Organization                   MILLENIUM SERVICES (Whirlpool India Ltd)

Duration                            2 years 1 month (March 2003 – March 2005)       

Designation                      Service Centre Supervisor          

Role                                      Working for Whirlpool India Ltd. (Patna and its outskirts)


  • Managing Customer Service Centre 4 Customer Care Executives, 8 Service Engineers and 2 Store-Keepers.
  • Sales of AMC and Accessories of Company, MIS Generation.
  • Dealer Relationship Mgmt, Store Mgmt, Inventory Mgmt




V.I. T College Mumbai University

Masters in Management Studies



Patna University