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Work experience

Dec 2012Present

Floor Supervisor

OLX India pvt
Since Floor Supervisor,@ ltd Efficaciously leading the Content Quality dept. ensuring the:- Control functions are accurately completed with the agreed clients SLA Team operates effectively & efficiently through appropriate task allocation & process meets the SLA
Aug 2011Nov 2012

Client Relationship Executive

CRE
Client Relationship Executive(CRE),@ Hoppr.com Single handedly managed the merchant life cycle management(MLCM). Used to verify all the deals before it goes live on Website. Mentored a team of 11 members
2009Jun 2011

Customer Support Executive

Customer Support Executive CSE
14thFeb,),@ Delhi Call Center(DCC) Worked for VIPtel Telecom process(Australian). Worked in inbound process. Query resolution, Retention, and customer feedback were my basic work responsibilities.

Education

B.A

Delhi University

Core Competencies