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BS/BSC (Hons) Bachelor of Science

Canterbury Christ Church University

Bachelor of Science is Business Studies & Tourism and Leisure Studies

Work experience

Mar 2014Mar 2015

Business Analyst

Flash Entertainment FZ LLC
  • Developed business development strategies and action plans with the support of the VP.
  • Developed new business relationships, generated and negotiated new income for FLASH to an agreed annual target.
  • Present FLASH to potential clients through direct communication in face to face meetings, telephone calls and emails.
  • Develop and responsible for your own lead generation and appointment setting.
  • Participate and set up creative workshops within FLASH to identify new business opportunities.
  • Cover all areas of business development including joint ventures, new products and services, partnerships, etc.
  • Ensure customer relationship management by improving involvement of existing clients and use of tools such as corporate and dedicate client websites/portals.
  • Ensure active and successful management of the sales process: lead generation, credentials pitch, asking questions, solution pitch, negotiation, contract sign off, handover and monitoring of revenue collection (invoicing, etc).
  • Attend and represent FLASH as a representative at industry events and tradeshows, receptions, conferences.
  • Manage and maintain a pipeline and ensure all business development opportunities are properly administered using a database (CRM)
  • Create and be accountable for all client proposals, contracts and any further documentation,
  • Respond to tenders, RFP or request for information in a timely manner.
  • Continuously interact with other departments including the Projects, Operations and Commercial when handing over business ensuring a full and correct brief in all aspects of the deal.
  • Ensure the collation of all information and prepare monthly management report.
  • Build and analyze business development deals using financial models.
  • Research new clients/partners/businesses and assist with project implementation.
  • Undertake research, preparation and drafting to facilitate business planning and reporting including the development of a long-term business plan FLASH.
  • Successful Events involved in: The Cake Boss Live In Abu-Dhabi, Freej: Abood's Dream, Justin Timberlake: World Tour, Jeff Dunham, Yas Island Comedy Club, Macklemore & Ryan Lewis, Sarah Geronimo, WWE Live in Riyadh, Rolling Stones, UFC Fight Night & Cavalia: Qasr Al-Hosn
Dec 2007Apr 2012

Senior Officer Startegic Planning

The Centre for Regulation of Transport by Hire Cars in the Emirate of Abu Dhabi - (Department of Transportation Abu-Dhabi)

Strategy and Planning:

  • Creating Policies and Procedures of all TransAD Divisions.
  • Creating KPI for all divisions, and educating all divisions of the importance of KPI in an organisations.
  • Dealing with individual departments in creating their Policies and finding the best work flow process.
  • Creating process flow charts for all jobs in all divisions. 
  • Reviewing all division work flow processes and making necessary changes.
  • Annual review of policies and processes.
  • Updating new jobs to department work flow. 
  • Advising departments the most effective and productive job processes.
  • Coordinating with franchisees and TransAD.
  • Dealing with TransAD projects and following up on project progress.
  • Creating monthly and weekly report regarding TransAD strategy plan and projects.
  • Review of project contacts and agreements.
  • Launch of the call centre campaign with CERT.
  • Creation of the call centre IVR system, and MDT voice reminders in the Taxi.
  • Review of the English TransAD magazine, and translation of news. paper announcements for the communications department. 
  • Participated in the ABU Dhabi excellence Award.

Compliance/ Licensing:

  • Creating Taxi/Limousine driver English evaluation test.
  • Driver tests.
  • Franchisee facility weekly inspection.
  • Weekly franchisee report.
  • Vehicle inspection checklist and renewal on the system 
  • Issuing NO Objection letter for vehicle renewal for the Traffic Department. 
  • Attending meetings for annual Abu Dhabi events regarding the availability of taxis at the event.
Jan 2004Nov 2004

Customer Service & Sales

  • Dealing with all enquires regarding Nakheel property and sales.
  • Giving clients and visitors presentations and tours on all the types of Nakheel property.
  • Lunch of new projects, and sales of new property.
  • Advising clients on the best property to buy depending of the clients requirements.
  • Dealing with international delegations, answering questions and giving them tours and presentation of all Nakheel properties.
May 2002Jan 2004

Call Centre Agent

Citi Bank - Dubai 
  • Dealing with all consumer banking needs.
  • Answering banking enquiries. 
  • Solving customer issues. 
  • Sales of banking products.
  • Answering all customer quires regarding bank accounts, loans and credit cards.
  • Dealing with customer complaints and resolving problems.
  • Educating customers about the bank's products and services.
  • Meeting monthly product sale goals.