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Summary

6+ years of banking experience, My core knowledge is in Banking Operations, Preoccupied a several banking positions like Branch Operations, Sales, Customer Service, Teller .

Key Skills

Banking Operational and Cash Management


Branch Management and Procedures Compliance


Local SME Market Background


UAE Banking Rules and Regulations


Anti Money Laundry Compliance

Work experience

Emirates Islamic ( Emirates Islamic Bank)

Dec 2016Present

Head Teller

  • Supervise teller staff, assisting in the coaching, training and the development of tellers.
  • Monitor branch list of suspence accounts as per bank policies and procedures.
  • Maintains a cash drawer; vault balances and audits the cash drawer according to policy and schedule.
  • Supervises other bank tellers and their cash drawers.
  • Searches for the cause of an overage or shortage when a teller’s drawer does not balance correctly.
  • Motivates the other bank tellers to remain friendly and professional at all times.
  • Trains new tellers in bank practice and procedure.
  • Handles upset or irate customers.
  • Provides access to the vault.
  • Carries money to the vault and audits the vault regularly with the help of the custodian.

Emirates Islamic (Emirates Islamic Bank)

Jul 2012Nov 2016

Branch Operations Officer

Primarily responsible for technical verification of relevant documents, interpretation of procedures, data input and processing transactions or information. Interface with internal parties in order to resolve queries. Processing high volume of transactions and/or information accurately within stipulated service standards and turnaround time. Specialist procedural / technical knowledge related to processing of standardized transactions and / or information.

  • Service Delivery: Deliver the processing related services to the customers (internal/external) in accordance with the laid down service standards to meet and exceed their expectations.
  • Compliance & Control: Monitor and implement compliance and control measures in order to protect the interests of the bank.
  • Procedures Application: Apply up-to-date knowledge of all relevant procedures in order to perform processing related tasks as per laid down guidelines and norms.
  • Transaction/ Information Processing: Verify and/or process transactions/information in a timely, efficient and accurate manner in order to deliver service within stipulated turnaround period.
  • Procedural Compliance: Process all transactions/information as per the procedures in order to deliver error-free results.
  • Learning and Development - To continuously strive for self development and improvement by identifying training needs and communicating same to line manager for action.

Rak Bank

Aug 2010Apr 2012

SME Lending Relation Executive

Key Role:               This job focuses on developing small to medium customer relationships primarily concerned with liabilities booking, providing general and tailored advice/solutions to customers, maintaining a well structured portfolio in line with Bank's risk and regulatory frameworks. Major responsibilities will also include enhancing revenue generation from existing and new relationships, providing high service standards and ensuring compliance with Bank's polices and regulations.

  • Business Development - Identify, develop and retain profitable liability/deposits relationships which will help meet the individual and Unit targets. - Seek out opportunities to actively market "NTB" relationships. - Regularly review the market trends to identify profitable opportunities in selected segments in line with Bank's overall policy and risk appetite.
  • Relationship Management - Undertake regular reviews of the assigned customer portfolio and update KYC to ensure compliance with regulatory requirements - Take personal responsibility for the establishment and maintenance of key relationships to leverage business achievement. - Identify and analyze the areas of potential risk under the portfolio and find appropriate solutions.
  • Portfolio Management - Visiting customers, conducting credit reviews and proposing appropriate recommendations. - Regular review of available documentations to ensure perfection of the same at all times. - Regular review and monitoring of accounts performance to identify areas of potential growth and/or risk.

Education

Ain Shams University

Jun 2005Jun 2009

Bachelor Degree of Accounting and Financial Studies

PERSONAL INFO

Birth Date:                             01/10/1988

Mother Tongue:                     Arabic

Second language:                   English

Country of Nationality:        Egypt

Skills

Branch Management

General operation wide knowledge of daily branch exercises

Credit Analysis

Ability of evaluating customer profile and creditability

Compliance & Control

Monitor and implement compliance and control measures in order to protect the interests of the bank.

Service Delivery

Deliver the processing related services to the customers (internal/external) in accordance with the laid down service standards to meet and exceed their expectations

Team Management

Relationship Management

Undertake regular reviews of the assigned customer portfolio and update KYC to ensure compliance with regulatory requirements

Accounting

Honored

Emirates Islamic Bank

March2017

Certified Mentor

Assigned as a certified staff for mentoring new joiners.

Awarded as Best Performance for Abu Dhabi Team

Feb 2012Present

RAK Bank

Top Performer Runner Up

Jan 2013Present

Emirates Islamic Bank

Service Super Star

Dec 2014Present

Emirates Islamic Bank

Personal Information

Birth Date:                             01/10/1988

Mother Tongue:                     Arabic

Second language:                   English

Country of Nationality:        Egypt

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