Technology Service Desk Engineer
Aljazeera Media Network
- Provide support for all Information Technology products and services ( OS \ ERP \ SharePoint portals \ Outlook \ Printers \ IP Phones \ etc. ) . Support may include answering questions, troubleshooting problems, instructing employees regarding software or hardware functionality.
- Make sure excellent computer operation so that the employees can accomplish their business tasks
- Ensuring all technical incidents are progressed & cleared within SLA – escalating to other technologies teams as appropriate
- Proactive maintenance system using Lansweeper OR NexThink Application
- Installing, supporting and providing routine maintenance to hardware and software