Abdurrahman Sami Aman

  • Doha Qatar
Abdurrahman
Sami Aman

Technology Service Desk Engineer

Work History

Work History
Jan 2014 - Present

Technology Service Desk Engineer

Aljazeera Media Network
  • Provide support for all Information Technology products and services ( OS \ ERP \ SharePoint portals \ Outlook \ Printers \ IP Phones \ etc. )  . Support may include answering questions, troubleshooting problems, instructing employees  regarding software or hardware functionality.
  • Make sure excellent computer operation so that the employees can accomplish their business tasks
  • Ensuring all technical incidents are progressed & cleared within SLA – escalating to other technologies teams as appropriate
  • Proactive maintenance system using Lansweeper OR NexThink Application
  • Installing, supporting and providing routine maintenance to hardware and software
Mar 2012 - Mar 2013

Technical support

Information System Department at Financial Authority of Egyptian Armed Forces
  • Make sure excellent computer operation so that the employees can accomplish their business tasks
  • Installing, supporting and providing routine maintenance to hardware and software
Jun 2011 - Aug 2011

Technical support technician

Computer Shop
  • Installation & Configurations Workgroup Network and LAN Network
  • All types of PC Hardware Installation & Troubleshooting
  • Equipment & Maintenance of Brand Name PC’s (IBM, HP, Toshiba … etc.)

Education

Education
Oct 2005 - Aug 2011

B.Sc computer science

Faculty of Computers and Informatics, Zagazig University.

Certifications

Certifications

 IT Service Management (ITIL® Foundation )

AXELOS

ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

Server Virtualization with Windows Server Hyper-V and System Center

Microsoft Corporation

knowledge and skills required to design and implement Microsoft Server Virtualization solutions using Hyper-V and System Center

Introducing Cisco Voice and Unified Communications Administration v8.0

Cisco Systems, Inc.

Validates associate-level knowledge and skills required to administer a voice network

Mac integration Basic 10.9

Apple Inc.

Integrate a Mac into an existing Windows or other standards-based network

CCNA Routing and Switching

Self-study 

Microsoft Certified Solutions Associate (MCSA)

Self-study 

Linux+ 

Self-study 

Skills

Skills

Ability to learn new skills quickly

Excellent problem solving ability. 

Desire to learn; independently and on the job

Comfortable working with a variety of clients, other consultants, and HW/SW vendors

The ability to work completely independently or with a team