Engaged with Business Marketing and Telecom Vendors to gather Business & technical requirements in order to build a new product or change existing product.
Specialist in Hosted and Managed Services products which include Public & Private cloud products ex. Vmware public cloud, IBM Pureflex private Cloud ,Vs Mutlitier- IaaS, Cloud SaaS - Managed SAP, EMC Cloud STaaS , Zscaler web & Email Security, Managed Server, Managed Router, Managed Backup & Restore, Managed Unified Communications, etc..
Analyze business & Technical requirements which include commercial offerings, service structure, pricing structure, DC & Network design , Service Fulfillment & Assurance , Sales and Post Processes, Systems integration, Finance & Revenue Assurance, Partnership requirements, Business Care & Complain management , etc...
Prepare proper Business Analysis Document that specify the business and technical requirements and share it with Engineering and IT for implementation.
Review and approve IT Function Requirements Document which taking care of product development on CRM & billing systems and make sure the functions will fulfill the business needs.
Conduct User Acceptance test for developed products and validate orders lifecycle, prices and revenue.
Support business process enhancement , improvement, and assist engineering for service provisioning, service operation, and Service Support
Responsible for analysis of settlement requirements between Mobily & IBM company for standard revenue share alliance products which include Cloud products, Managed Security and business continuity