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Abdullah Helal

Business Analyst

Work experience

Jul 2012Present

Business Analyst

  • Engaged with Business Marketing and Telecom Vendors to gather Business & technical requirements in order to build a new product or change existing product.

  • Specialist in Hosted and Managed Services products which include Public & Private cloud products ex. Vmware public cloud, IBM Pureflex private Cloud ,Vs Mutlitier- IaaS, Cloud SaaS - Managed SAP, EMC Cloud STaaS , Zscaler web & Email Security, Managed Server, Managed Router, Managed Backup & Restore, Managed Unified Communications, etc..

  • Analyze business & Technical requirements which include commercial offerings, service structure, pricing structure, DC & Network design , Service Fulfillment & Assurance , Sales and Post Processes, Systems integration, Finance & Revenue Assurance, Partnership requirements, Business Care & Complain management , etc...

  • Prepare proper Business Analysis Document that specify the business and technical requirements and share it with Engineering and IT for implementation.

  • Review and approve IT Function Requirements Document which taking care of product development on CRM & billing systems and make sure the functions will fulfill the business needs.

  • Conduct User Acceptance test for developed products and validate orders lifecycle, prices and revenue.

  • Support business process enhancement , improvement, and assist engineering for service provisioning, service operation, and Service Support

  • Responsible for analysis of settlement requirements between Mobily & IBM company for standard revenue share alliance products which include Cloud products, Managed Security and business continuity

Aug 2011Jul 2012

Telecom Engineer - Product Analyst

NTG Clarity
  • Analyze wholesale Data products requirements which include carrier to ISP products

    ex.( IP Transit , DDA , etc ) and Carrier to carrier products Ex.( International IP VPN, IPLC , etc)

  • Engaged with Wholesale Engineering team for defining provisioning and operation process (Activation, Suspension, Resumptions, Disconnection )

  • Configure wholesale products Service catalog in CRM system (NTS) which include service packages, service attributes, service prices, service work flow.

  • Part of operation team to resolve any issue related to service catalog.

Mar 2011Aug 2011

Telecom Engineer - Quality Assurance

NTG Clarity
  • Perform end to end test scenarios for developed products starting from opportunity, quote pending order , under implementation order, Active order.

  • Perform function and business test for billing reports, sales reports, and operation reports


Sep 2005Jul 2011

Bachelor of Communications Information Engineering 

Mansoura University

Training and Certifications

  • Business Analysis Essential(Global Knowledge, Arlington -Virginia. USA)
  • Certified Product Management – CPM (AIPMM-280 group, Maclean- Virginia. USA)
  • Certified Product Marketing Management – CPMM (AIPMM-280 group, Maclean- Virginia. USA)
  • VMware Certified Professional – Data Center Virtualization (Global Knowledge, Saudi Arabia ) 
  • VMware Certified Professional – Cloud Computing (Global Knowledge, Apex (VC), NC USA)
  • Cloud Computing Essential (CompTIA , E-Learning )
  • Data Concept (Informa Academy , Saudi Arabia )
  • Cisco Certified Network Professional (CCNP - R&S) (New Horizons, Egypt)
  • GSM & GPRS Advanced Concept (Jelecom Egypt, Egypt )
  • Cisco Certified Associated Network (Voice Over IP) (Self-Paced)
  • Certified ITIL Foundation 2011(Self-Paced)


IBM Smart Cloud Entry 
VMware vSphere v5.1 
VMware vCloud Director v5.1 
Cisco IOS 
MS Windows 8,7,vista, xp 
Linux Redhat , Ubuntu 
MS Office 2007,2010