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Summary

Currently, I have scholarship to study master degree at Oregon State University in the USA. I have been working as Support Technician offering over ten years of experience providing technical support to employees utilizing an array of technology and software programs. Subject matter expert in Office management, meetings, the services and communication with the public all by technology. Certified change agent, adept at formulating processes and leading teams in achieving excellence in client satisfaction, and productivity. Seamlessly interfaces with customers and personnel at all levels.

Experience

Feb 2017Present
Municipality of Jalajil

Support Technician

Computer and IT Department Manager

Responsibilities

  • Manage information technology and computer systems
  • Plan, organize, control and evaluate IT and electronic data operations
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Preserve assets, information security and control structures
  • Handle annual budget and ensure cost effectiveness
May 2012Feb 2017
Majmaah University

Support Technician

Office Manager of the Vice President's for Graduate Studies and Scientific Research at Majmaah University

Responsibilities

  • organising meetings and managing databases
  • supervising and monitoring the work of administrative staff
  • managing office budgets
  • liaising with staff, suppliers and clients
  • implementing and maintaining procedures/office administrative systems
  • using a range of software packages
  • attending meetings with senior management
Jun 2007May 2012
Colleges of Education at almajmaah Governorate - University of Princess Noura Bint Abdulrahman

Computer Operator

IT Support -Girls College of Education Department- Governorate Majmaah

Responsibilities

  • installing and configuring computer hardware, software, systems, networks, printers and scanners
  • solving password problems
  • talking to clients and computer users to determine the nature of any problems they encounter
  • repairing equipment and replacing parts
  • obtaining replacement or specialist components, fixtures or fittings
  • managing stocks of equipment, consumables and other supplies

Education

work Volunteer

15/6/2013Present
Charity Jalajil

Member of the Board of Directors

* Preparation of financial and administrative reports
* Technical consulting
* Supervisor of volunteer activities

Awards

22/5/2009
University of Princess Noura Bint Abdulrahman

Distinguished Employee

The Important Training

18/7/20173/12/2017
Enteqaa Institute

English Language

I'm studying now at the third level

16/7/2017
Doroob

IT in the Workplace - Master Microsoft Office

Number of Training Hours: 50

10/7/2017
Doroob

IT Support Technician

Number of Training Hours: 100

12/6/2017
Doroob

Mobile App - Develop your Own App

Number of Training Hours: 50