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Summary

Support Technician offering over ten years of experience providing technical support to employees utilizing an array of technology and software programs. Subject matter expert in Office management, meetings, the services and communication with the public all by technology. Certified change agent, adept at formulating processes and leading teams in achieving excellence in client satisfaction, productivity, and profitability. Seamlessly interfaces with customers and personnel at all levels.

Work experience

Feb 2017Present

Support Technician

Municipality of Jalajil

Computer and IT Department Manager

Responsibilities

  • Manage information technology and computer systems
  • Plan, organize, control and evaluate IT and electronic data operations
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Preserve assets, information security and control structures
  • Handle annual budget and ensure cost effectiveness
May 2012Feb 2017

Support Technician

Majmaah University

Office Manager of the Vice President's for Graduate Studies and Scientific Research at Majmaah University

Responsibilities

  • organising meetings and managing databases
  • supervising and monitoring the work of administrative staff
  • managing office budgets
  • liaising with staff, suppliers and clients
  • implementing and maintaining procedures/office administrative systems
  • using a range of software packages
  • attending meetings with senior management
Jun 2007May 2012

Computer Operator

Colleges of Education at almajmaah Governorate - University of Princess Noura Bint Abdulrahman

IT Support -Girls College of Education Department- Governorate Majmaah

Responsibilities

  • installing and configuring computer hardware, software, systems, networks, printers and scanners
  • solving password problems
  • talking to clients and computer users to determine the nature of any problems they encounter
  • repairing equipment and replacing parts
  • obtaining replacement or specialist components, fixtures or fittings
  • managing stocks of equipment, consumables and other supplies

Education

work Volunteer

15/6/2013Present

Member of the Board of Directors

Charity Jalajil

* Preparation of financial and administrative reports
* Technical consulting
* Supervisor of volunteer activities

Awards

22/5/2009

Distinguished Employee

University of Princess Noura Bint Abdulrahman

The Important Training

16/7/2017

IT in the Workplace - Master Microsoft Office

Doroob

Number of Training Hours: 50

10/7/2017

IT Support Technician

Doroob

Number of Training Hours: 100

12/6/2017

Mobile App - Develop your Own App

Doroob

Number of Training Hours: 50