Abdullah Alfaife

  • Saudi Arabia, SA
Abdullah Alfaife

Computer Engineer  in Samba Financial Group Riyadh

Summary

Customer service focused Technical Support Specialist with 2 years career experience in help desk environments. Highly adept in systems analysis, diagnostics and troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic.

Education

Education
Dec 2012

diploma

College of Technology

diploma of Science: Information Technology

Work History

Work History
Nov 2013 - Present

System Support Engineer

Samba Financial Group

• Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorised desktop applications • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment • Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment • Customize desktop hardware to meet user specifications and site standards • Performs work in compliance within specified warranty requirements • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels • Safely package equipment for branches and arrange for the transport of the equipment • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network • When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member • Develop trends by monitoring and analysing incoming calls, problems and support requests.