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Abdul Farizul Helmi Bin Abdul Mutalib

Resume

Work History

1 January 201830 July 2018

Guest Service Executive

U Hotel

*Moniter all front office and housekeeping staff work(Daily Task).

*Responsible for efficient and courteous  communication with guest for all arrive and  departure procedure.

*Responsible to providing courteous telephone for service as well and providing guest information on hotel facilities

*Supervises all reception function with special attention to the reservation aspect room allocation with travel agent,internet booking and telephone booking 

*Handling the cashiering for lodging,recreation activities,etc

*Handling complain

*Handling OTA(extranet online)

*Prepare night audit report and run hotel system

*Prepare hotel comparison

*Do night audit 

2011-112013-12

Jerejak Rainforest Resort

Front Office Department

*Responsible for efficient and courteous  communication with guest for all arrive and  departure procedure.

*Responsible to providing courteous telephone for service as well and providing guest information on hotel facilities

*Supervises all reception function with special attention to the reservation aspect room allocation with travel agent,internet booking and telephone booking 

*Handling the cashiering for lodging,recreation activities,etc

*Handling complain

*Handling OTA(extranet online)

*Prepare night audit report and run hotel system

*Prepare hotel comparison

*Do night audit

June 2014October 2014

Guest Service Assistant

Sunway Hotel Resort And Spa

*Handling check in,check out and cashiering.

*Do settlement and chargers all the room payment for onlines booking.

*Assist vvip upon arrival and departure.

*Listen to the guest complains and coucerns to resolve their issue in time9ly manner.

*currency exchange

*Do night audit

2014-102015-02

Guest Service Officer

Metro Travel And Tour Sdn Bhd

*Handling Tour for guest.

*Handling vip transportion  follow by the car type and time requested.

*Handling shuttle service time around the hotel area.

*Prepare report arrivals and departure for transportion.

*Follow up with Airport Rex(KLIA) for arrival and departure guest.

Education

SPM

SMK TTDI Jaya Shah Alam

SPM Level

System

Ezee system

`

IFCA system

Advance

Opera System

Advanced

VHP System

Advanced

currency exchange

Computer Skills

MS Office (Word, PowerPoint, Excel, Outlook)

Carrer Objective

To progress and take up new challenge.

To build more skills and achive by exceeding company expectations through committed towards service excellence.

Languages=Bahasa Melayu,English,Arabic and Tamil