Associate Customer Service Manager-Operation
EASTERN BANK LIMITED
Designation: Associate Customer Service Manager-operation, Department: Consumer Banking Division Duration: Since 10October 2004 to 30 December 2010 Authorization of all Cash/non-cash Transactions. NRB Transactions(Money gram, Pay Cash & Habib Express). Maintenance of Cash Balance Book and Vault Register Vault key holding Ensure 100% productivity of each staff Manage queue in the cash counter effectively Make sure that the branch's cash holding limit is not breached Make sure SLA is maintained for each and every service provided to the customer Ensure good rating in customer satisfaction survey Ensure SME and corporate customer support from branch To communicate with customers and potential customers for sales opportunities. To ensure high quality service to customers as per GAP Handle customer feedback and complaints To ensure that branch maintains all the records that are auditable for good audit rating To ensure compliance with existing AML policies of the bank & local directives to prevent Money Laundering Coach tellers and take refreshing sessions regarding operational procedures, product knowledge and sales skills.