Work History

Work History
2014 - 2015

Toronto Transit Commission Customer Service Representative  

Great Connections Employment Services Inc.

Directed/Helped TTC passengers due to terminal closures

Handed out updated TTC maps/flyers to Passengers 

2013 - 2014

Technical Support Specialist

Cox Communication Cable Television Company, SiTEL

Answered inbound calls, (over 70 calls per shift )

Calls' reasons:

  1. cable, internet and phone outages 
  2. channels missing
  3. order pay per view over the phone
  4. home phone issues 
  5. internet speed issues
  6. schedule technicians
  7. add/transfer/cancel services  

2012 - 2013

Bartender/Server/Porter

Monardo's Staffing and Recruitment Company

Attended customer's needs on the bar and on the floor

Served hot food and wine at the banquet/occasion 

Responsible for general clean ups of the bar

Washed/carried Dishes

2011 - 2012

Office Assistant / Receptionist

John Howard Society of Niagara

Greeted and assisted the clients in the resource area

Directed incoming calls to the appropriate staff person

Typed and filed documents and files numerically and alphabetically

Education

Education
2014 - 2015

Business Of Fashion

Seneca College, Newnham Campus. Toronto, ON 

1 Semester completed 

Classes:

Business Communication

English 

Retail Marketing

Psychology Of Fashion

The Business of Fashion

2012 - 2013

Ontario Secondary School Diploma

Governor Simcoe Secondary School. Saint.Catharines, ON 

Obtained OSSD

Areas of study:

English

Mathematics

Canadian History

Computer Engineering

Psychology

2004 - 2009

Diploma/Certificate in English Lanuage

Azarakhsh/Nawe-Afghan English Language Centre, Afghanistan

English Beginner to Advanced2 Certificate Classes Completed 

10 Month English Diploma program completed  

References & Contacts

Yusuf Tahiry (Friend)                            Sara (TTC group-leader)

Painter                                                     Customer Service

Toronto, Ontario                                 Toronto, Ontario

+1(647) 655-3733                                +1(416) 710-5120

Aryan Sherzai (Relatives)         Snow (Great Connections)

Truck Driver                                 Recruitment Specialist

Brampton, Ontario                  Toronto, Ontario

+1(647) 779-1378                      +1 (416) 318-7537