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Abdul Kader Awadh, Mba

Account Manager at DarLukman Translation Services

Work experience

Account Manager

DarLukman for Translation Services
Apr 2013Present

• Receive customers' request, analyse the files and issue a quotation. • Coordinate with the assigned translator and follow it up until the delivery of the project. • Proofread the translated document in case it is in English or Arabic. • Follow up pending projects with customers and handle after delivery services (update, comments). • Translate small documents and certificates. • Attend meetings with important client for big projects to discuss special requirements, delivery timetable and payments methods.

Sales Operation Admin.

Jan 2010Apr 2012
• Handle daily numbers requests -within the approved time frame- from VIP & Corporate Support team and get needed approvals from Sales Director or CEO based on numbers type. • Check randomly the forms sent from VIP & Corporate Support to ensure data credibility. • Send reminder notifications to concerned dept. once a request passed its agreed time frame. • Perform needed actions on system to reserve desired numbers as per their status. • Handle RMS requests as agreed in procedures update them on the application to send replies. • Unlock numbers to be created on the TABS after confirming their status to be “approved” • Handle Upper management requests & coordinate with all concerned parties quickest possible. • Lock the other options of approved numbers once one choice has been created. • Update “Available Numbers Dump File” daily using extracted files provided files from MIS dept. • Provide HR dept. with new business numbers for new recruits in accordance with HR procedures. • Prepare monthly report before 25th of each month including detailed monthly activities and future plans. • Coordinate with MIS dept. to ensure the functionality of “Syriatel Numbers’ Website”, fix problematic queries and to enhance the application. • Monitor “Syriatel Numbers’ Website” regularly to check any needed action from Operation side. • Coordinate with MIS and hold regular meetings to enhance in-house-developed ERP systems. • Cancel all approved but not created numbers that passed its time frame as approved from Sales Director. • Provide Corporate & VIP supervisors with series of approved numbers to be distributed to Coordinators after gaining needed approvals from Sales Director and CEO if needed.

Call Center Representative

Jul 2007Jan 2010
• Answer customers’ calls & respond to their inquires with excellent quality. • Promote Syriatel Services to customers in an adequate way. • Suggest proper solutions for customers’ complaints and inquires depending on the company’s policies & procedures. • Register unsolved customers’ complaints on CRM (Customer Relations Management) System to be followed up by “Customers Retention Unit” • Escalate the non-solved complaints to “Customer Retention Unit” when the customer calls back inquiring about his/her complaint when 5 days pass since first registration. • Ensure the proper registration for all customers’ inquires on “Statistics Program”. • Report detected problems from customers’ feedback or System errors to the “H.O.S.”. • Report the non-detected conformities in procedures & Policies to the “Head Call Center Section” for corrective & preventive actions. • Add/Delete services upon customers’ requests according to Syriatel Procedures. • Train new employees & accustom them to our job. “On-Job Training”. • Perform “Person In-Charge” tasks through maintaining job continuity & its correct flow of processing.

Educational Advisor

Linguaphone, Syria
Jan 2006May 2007
• Pay visits for customer who are interested in learning a new language with a self-study course. • Explain in full details the method of teaching, follow up, exams and certifications. • Provide customers with financial facilities and installments if required to ensure their subscription. • Follow up with customers in a sort of after sales service if needed. • Sign contracts with customers providing needed information to deliver the course once the transaction is settled.


Operations Management
Employee Training
New Business Development
Customer Service
System Administration
Customer Retention
HR Policies
Performance Management
Customer Satisfaction
Call Centers
Employee Relations
Human Resources
Team Leadership
Sales Operations
Team Management
Time Management
Microsoft Office



Universitat Autònoma de Barcelona
Getting MBA from HIBA, Syria & UAB, Spain was much rewarding for my theoretical as well as practical experience in the business domain. Studying over 15 major subjects that are necessary for any successful manager enriched my business perspective greatly in addition to linking all different aspect of business together to come up with a full picture that can serve the company that i am working for. Furthermore, being taught by one the best Syrian and Spanish professors provided me with a peak at the European business strategy that can used and applied elsewhere. Final thesis is "JOB EVALUATION PRE-REQUISITES & APPLICATIONS:A CRITICAL ANALYSIS & SUGGESTED METHODOLOGY “HAY METHOD” IN SYRIAN ORGANIZATIONS “AN EMPIRICAL STUDY”" and the final granted grade for the thesis was 91%.

Bachelor's degree

Damascus University


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