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Work experience

2014Present

Event Manager

Signature Events and Productions

The role of the Events Manager is to plan and execute events that fulfill premier’s objectives. Working to deadlines, planning and project management will be a common feature of work to ensure events run well. On the day of an event, problem solving, creativity and determination all play their part in making an event successful.

Responsibilities:

  • Event concept creation.
  • Project planning for each event, including budgeting
  • Ensuring all events are properly staffed
  • On the day of an event, to lead the team on the ground for event setup
20122014

Field Manager

Koohiji Group - "DU'"

 Marketing at Koohiji Group:

  • Recruiting Teams for different products.
  • Training the Teams on products and competition.
  • Setting Targets and incentivizing the teams.
  • Recording sales & producing reports (Daily, weekly & monthly).
  • Communication with all levels of management internally and with the client.
  • Managing all levels of data entry including activations, documentation, verification & submission of subscriber applications and documents.
  • Acting customer service with regards all customer complaints.

Stocks evaluation and orders.

20102012

Acting Team Lead

Telelink Communications LLC – “ETISALAT”

Marketing and Sales of the new FTTH services “eLife”. Acting team lead & activations control included the below responsibilities:

  • Achieve daily targets.
  • Stay up to date on the product.
  • Assuring Quality in sales.
  • Acting Customer Service in regards to customer complaints.
  • Reporting on daily, weekly and monthly sales.
  • Follow up on their suggestions and feedback on closures.
20072010

Back office Operations

Salik RTA

On the job was quite a sophisticated practice of multi tasking. Back office operations included:

  • Data entry of new applications.
  • Updating existing customer a/c’s as per requirements.
  •  Perform quality checks. (Quality Controller) ·  
  •  Attend and call back customers to resolve issues.    
  • Generate excel programs and implement procedures for daily report Submission to ensure high level of efficiency and accuracy.   
  •  Implement a good relationship with the upper management ensuring timely  and effective communication on a regular basis to keep superiors informed of all problems and successes. 
  • Handle all kind of customer requests, complaints and new account info.  
  •  Coordinate with the agents as a Team Coordinator at times.

20072007

Gitex Shopers 2007

Cullucom

Promoter

  • Provide the customer with an informative demonstration of the new launches.
  • Make convincing sales.

    .   Achieve daily Sales Targets

Education

2014

Advance Diploma

London City College (Dubai)

Business Administration

2013

 Certificate

London City College (Dubai)

Business studies

2012

Diploma

London City College (Dubai)

Business studies

2007

IGCSE O' Levels

Al Sadiq Islamic English School