Reported to: General Manager with dotted line reporting to Group HR Director

Team: 5

Responsibilities

• HR Administration
• Developed, reviewed & implemented HR policies & procedures complying with Fattal Group standards
• Implemented the company’s pay policy including job mapping and grading system for attracting, acquiring and retaining talent of highest capabilities.
• Formulated and implemented HR strategies aligned to the overall corporate business strategies
• Participated in preparing human resources management budget including manpower planning for the HR function.
• Managed all aspects of staff learning & development including training need analysis and implementation of the annual learning & development calendar.
• Provided advisory/consultancy support to the company’s managers & supervisors in taking appropriate decisions related to management of employees for maximization of performance.
• Liaised with the company’s senior management to understand & fulfil their human resources requirements
• Trained & coached line managers for effective implementation of the performance management system
• Administered contracts for 3rd party administrative services like security, cleaning, maintenance, stationery, staff canteen & staff transportation
• Prepared & submitted regular reports to the head office on the achievement of agreed KPIs. 
  

• Health & Safety Management
• Monitored & ensured compliance with approved occupational health & safety policies, procedures, rules & regulations at all company locations
• Developed & execute H&S training programs to build awareness of and improve compliance with H&S requirements.
• Coordinated incorporation of H&S into departmental and individual KPIs to promote best practices and embed H&S as a part of the work culture

• Highlights
• Contributed to the formulation of the HR scope in the company’s 2020 strategic business plan to assure business sustainability.
• Developed the company’s E&S action plan using IBM HR solutions
• Initiated the implementation of SETS People 365 HRMS covering Total Rewards, Organizational Development, E-Recruitment Solutions, Performance Management System and Learning & Development to build a systematic HR framework
• Developed HR rules & regulations complying with requirements of applicable labor laws and meting company operational requirements
• Led the establishment of the health & safety function in the company with all required processes, policies, procedures and standards.
• Reviewed and improved performance of all 3rd party services
• Implemented transparent & open door HR practices leading to reduced attrition and improved retention of talent
• Introduced the company Code of Ethics (COE) and progressive disciplinary action policies
• Provided continual & innovative HR support in OPEX management to enhance P&L performance

Reported to: Human Resources & External Affairs Director

Team: 8

Responsibilities

• HR Administration
• Provided strategic HR support in E&S action planning & budgeting to ensure sales growth and assure business sustainability.
• Implemented team capability development plans and coached & mentored direct reports, extended leadership & leadership teams.
• Established and tracked communication & networking across various departments to maintain ongoing relationships and promote realization of total company vision.
• Reviewed & aligned HR policies and procedures company operational requirements, business priorities & objectives at the same time complying with local & international standards.
• Adopted effective strategies for implementing HR systems & modules promoting excellence through highly efficient HR processes to tackle business challenges.  
• Supervised internal legal correspondence ensuring safeguarding of company interests & reputation and achievement of organizational objectives.
• Managed all aspects of the company fleet including monitoring status, services & pooling for cost-effective support to various departments.
• Participated in managing 3rd party security services & 3rd party services like employee transportation, staff canteen & cleaning to deliver requirements as per predefined standards.
• Managed CSR initiatives for building & sustaining good relations with the peripheral and local community

• Talent Acquisition, Management & Retention
• Developed & implemented manpower planning & distribution strategy for optimum headcount with continual savings in employment costs & overheads.
• Formulated & implemented talent acquisition & retention strategies, established a development forum for talent pipeline and built reputation of the company as an employer of choice.
• Developed a talent acquisition module based on targeted selection strategies to attract the best available talent to the organization.
• Established the fundamental job evaluation & grading system based on Hay & Mercer methodologies to meet country benchmark, assure employee equity  
• Lead total rewards programs – Coordinated annual planning of rewards & recognition using pay for performance methodologies. Managed premium systems & incentive schemes for commercial & supply chain personnel
• Supervised the implementation of industrial relations strategies, code of ethics & CCI workplace rights policies, identifying root causes of non-conformities and initiating corrective & preventive actions.
• Coordinated employee engagement programs to achieve and improve employee satisfaction index scores.
• Supervised the employee performance management system including setting objectives & development plans for individual employees.
• Managed the employees’ learning & development budget optimizing utilization through action plans aligned to individual development plans. 

• HRM Support for Health & Safety Management
• Supported the HSE department in ensuring adherence to the Coca-Cola Operating Requirements (KORE) for standards & requirements for managing safety & health including compliance with the 12 golden rules.
• Provided required assistance for passing H&S audits, assuring compliance with KORE guidelines for local & international requirements by implementing corrective actions for non-conformities.
• Drove programs which embedded H&S ownership culture across the organization at all company locations to sustain occupational health & safety standards.
• Monitored formulation of H&S KPIs assuring incorporation of international industry best practices at all stages of the process.
• Coordinated the execution of the H&S training program promoting awareness & compliance among internal & external stakeholders.

• Highlights
• Contributed to the implementation of Operation Excellence to build a green & lean operation by optimizing the headcount of 650+ direct & indirect employees through professional strategies with enhanced per employee productivity.
• Achieved the highest score of 85% in performance zone in the CCI group international operations
• Provided innovative HR initiatives in OPEX/CAPEX management to for continual enhancement in P&L performance. Delivered average annual savings of USD 200, 000.
• Reduced the rate of talent attrition from 43% to 9% by adopting transparent & open door HR management practices.
• Implemented an aggressive training program with 15, 000 hours of learning & development programs per year – CCI supply chain & commercial development programs, leadership development programs, sales force management capacity development programs and continuous specialized technical skills & soft skills development – assuring the highest levels in employee competencies
• Led the successful implementation of SAP Success Factors HCM system modules – Total Rewards, Organizational Development, E-Recruitment Solutions, Performance Management System and Learning & Development – and assured 100% utilization, the highest among CCI group international operations.
• Achieved HR Operational Excellence by ensuring that all HR practices in the company were best-in-class.
• Delivered the best performance in adopting best practices among 92 countries in the Eurasia & Africa group, inculcating a wining culture and shifting the mindset to align with company business strategies
• Implemented game changer strategies in HR which transformed the performance curve of CCI Jordan operations to profitability through initiatives in volumes, revenue & internal OPEX management
• Implemented the best practices in incident management crisis response, rated as the best across the CCI group
• Maintained a healthy workplace environment for 8 years in a row by implementing workplace rights with full compliance with international workplace rights policies & procedures achieving Green Certificate in SGP/workplace rights audits.
• Won the best practices excellence award in 2010 & encouragement award in 2009 from the Social Security Department. Led the company to the second position in the Arabia CSR awards in 2010.
• Ensured continuous improvements in work-life balance of employees by enhancing company environment in terms of offices, company vehicles, machinery, sports room & facilities and health & physical fitness promotion
• Contributed to women’s empowerment by initiating the Coca-Cola Woman Club
• Maintained all HR requirements and passed all HR audits with zero adverse findings. Supported passing of ISO 14001 & OSHAS 18001 audits without critical observations.
• Participated as a volunteer in the activities of INJAZ, a non-profit organization promoting youth education & training.
• Achieved the best score in Managerial 3600 Leadership and recognition as a high potential senior manager within the country operation as well as the CCI group.
  

Reported to: Human Resources Manager

Team: 5

• Assignments
• Kempinski Hotel Sawsana, Aqaba Jordan: 201 rooms – Member of the pre-opening team, Apr 2008 – May 2009
• Kempinski Hotel Amman Jordan: 200 rooms, 300 staff members – Member of Task Force, Jan 2008 – Mar 2008
• Kempinski Hotel Ishtar Dead Sea, Swaimeh Jordan: 350 rooms, 600 staff members, Jul 2007 – Dec 2007

• Responsibilities
  
• Developed HR policies & procedures as per Kempinski standards with required customization to comply with Jordanian Labour Law.
• Participated in developing & implementing annual departmental action plans aligned to the overall hotel annual plan objectives.
• Contributed to the formulation of annual departmental budgets and monitored expenditure and costs to ensure budgetary compliance.
• Supervised upkeep of up to date personnel files of all employees as per the approved hotel procedure.
• Monitored accurate updates on a daily basis of various records – annual leave record, compensatory time-off, employee appraisals & disciplinary actions, employee labour & health cards, medical insurance registration & renewal, sick leave and monthly status reports.  
• Participated in recruitment of new staff including interviewing & selection and hiring of suitable candidates.
• Supervised and administered the provision of employee transportation.
• Coordinated the identification, reporting and rectification of all potential and real hazards in the hotel premises
• Supported the HR Director with administration of employee salary & benefits.
• Supervised the maintenance of time cards & other time keeping records and on time preparation of payrolls
• Coordinated with various departmental heads and ensured effective implementation of the employee appraisal system
• Coordinated activities related to employee engagement like monthly staff meetings & GM Lunch meetings to improve employee satisfaction.
• Conducted periodic inspections of the employee dining room & locker area including random locker inspections assuring maintenance of housekeeping & hygiene standards
• Liaised with various government agencies on matters related to work permits & residency cards for expat employees
• Prepared, reviewed and updated employee handbooks, expat guides and employment applications.
• Participated in corporate social responsibility (CSR) activities to build good relations with the peripheral and local communities.

• Highlights
• Successfully implemented the Bayan Human Resources Management System at both Kempinski Hotel Sawsana & Kempinski Hotel Ishtar Dead Sea
• Maintained all HR requirements and passed all audits at all locations with zero adverse findings
• Participated in multiple recruitment drives & job fairs assuring hiring of required numbers of personnel for various trades & functions at the pre-opening stage of the hotels
• Encouraged employee diversity and women empowerment in the employment process both at the Dead Sea & Aqaba properties.
• Contribute to continual improvements in work-life balance of employees by enhancing the company environment in terms of offices, company vehicles, machinery, sports rooms & facilities and health & physical fitness facilities

• Responsibilities
• Generated personnel related reports including month-end Birthday List, Insurance Report, Probation List and annual employee performance evaluations
• Prepared and issued employee ID cards & change of status (job responsibilities) memos to employees as per company procedure
• Prepared the Employee of the Month nomination report and Certificate for the selected employee
• Monitored compliance with statutory requirements and issued month-end reports on employee status regarding labor card expiry, resident visa expiry & health certificates
• Ensured strict adherence to rules and regulations established by the Employees Handbook as well as the hotel’s fire, hygiene & health policies.
• Organized various employee welfare and social activities for building employee satisfaction and loyalty.

• Highlight
• Served as a member of the hotel’s pre-opening team.