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  • More than six years of supporting fundraising software system such as Raiser's Edge, NetCommunity, Researcher's Edge, Information Edge (data warehouse) and Crystal Report.
  • Develop websites for team fundraising, event registration, & personal fundraising pages.
  • Develop reports in Crystal Report software for management to make sound fundraising decision. 
  • Worked as an Independent Consultant on a parttime basis helping clients developing fundraising systems, integrating Raiser's edge and NetCommunity, designing reports and training staff. 
  • Experienced in gift processing operation & best practices, setting up audit mechanism for accurate data entry, donor data protection and analyze & understand donor intent.

Work experience

May 2010Present

Director of Financial Development Systems

YMCA of Greater Twincities
  • Maintain, troubleshoot and provide technical support for Raiser's edge, NetCommunity, Crystal Reports and Information Edge data warehouse application
  • Supervise gift/data processing team and provide guidance
  • Conduct prospect researching through analytical tools (Researcher's Edge) for senior development staff to follow up potential prospects that have the capacity and interest to donate to the cause.
  • Serve as the primary lead person that resolves donor concerns.
  • Design and developed fundraising pages with NetCommuntiy
  • Develop high-end fundraising reports in Crystal Report for senior management
  • Train staff in fundraising application software and gift processing
  • Developed a procedure for Raiser's edge donor stewardship module (Action) and trained portfolio managers on how to record donor correspondence in the system.
Apr 2011Present

Independent Fundraising systems/business consultant

  •  Help non-profit organizations setup, integrate & streamline their Raiser’s Edge and NetCommunity systems in Minneapolis-St. Paul Metropolitan area.
  • Improve clients’ business process and train staff to achieve their fundraising goals.
Mar 2008May 2010

Donor Database Administrator

Children’s Hospital & Clinics of Minnesota
  • Maintained the Raiser’s edge applications in a hosted environment.

  • Developed fundraising & financial reports in Crystal Report for management team.

  • Setup user security privileges for both Blackbaud hosted Citrix & Raiser’s edge.

  • Provided application support to staff & conduct periodic group/one-to-one training.

  • Created complex Queries, Canned reports, export, and Mail merge for staff.

  • Coordinated system upgrades & scheduled the software troubleshoots by the vendor.

  • Conducted database audit with complex queries/reports to catch any data entry errors.

  • Reorganized system tables to remove/merge duplicates to maintain database consistency.

May 2005Mar 2008

Database Manager/Analyst

Metropolitan State University
  • Administered Raiser’s edge, Netsolution, Financial edge and Researcher’s edge.

  • Integrated Raiser’s edge gift processing apps with Financial Edge (accounting system).

  • Designed queries, Crystal Reports & canned reports for managements staff

  • Served as a technical coordinator/project manager for upgrades and new software install.

  • Streamlined gift processing by creating procedural manual for gift entry staff.


Aug 2004Aug 2007


Metropolitan State University


Researcher's Edge
Information Edge (data warehouse)
Crystal Report
Raiser's Edge software