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Abderrahim Cabouni

Bmc Remedy ITSM Administrator at Devoteam Services

Work experience

Bmc Remedy ITSM Administrator

May 2012Present
Administering application data daily, processing queries and reports as requested by users. Monitoring server logs to ensure that all system transactions are processed correctly. Managing Remedy user accounts and processing access requests. Monitoring and resolving ticket queues, and monitor backup and system logs. Performing analyses and reviewing complex applications being released into production. Creating supporting technical documentation. Proficient in Foundation Data Configuration and Process Configuration of BMC Remedy ITSM includes: Asset Management, Change Management, Incident Management, Problem Management, Service Level Management, and Service Request Management. Performing complex Oracle 10g/11g SQL queries. Setting and distribution of reports in SAP Business Objects.

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