Technical Support Engineer
thyssenkrupp Elevator Corporation
- Supporting our sales team with needed information for selecting the appropriate elevators/ escalators that suit our project . - Meeting the clients or their contractors with our sales team . - Responsible for calculating our material cost using our company's software tools & supporting our factories with such needed information. - Supporting our clients consultants with required information about shaft dimensions & traffic analysis when needed during their design phase. - Matching final customer intended requirements with our products & preparing compliance statements. - Studying tenders & checking all design arrangements & selecting our appropriate product, - Complying our applied procedures with EN81 & EN115 European codes for elevators & escalators. Post contract technical clarification phase: •Handle contract processing with our factories based on the contract technical documentation •Handle all General arrangement drawings/Shop drawings with the factory and clients. •Meet with clients, consultants and contraction company representative with our project managers to discuss and approve the elevator general arrangement drawings. •Handle purchase orders with all our factories (Spain, Germany, Korea and China). •Working around preset delivery dates and making sure that the ordered material comply with the contract specifications and dates of delivery. •Work with our job site preparation team for final clarifications with the clients and making sure that everything is ready as per the approved drawings and project contract clauses. •Assist our installation team in matters regarding lift drawings and product clarifications.