Abbey Parker

Experienced Team Leader


Impassioned leader with an enthusiasm for number driven results

Ardent about mentoring and quality coaching

Consistently recognized for record setting productivity


  • Single handedly developed a four week training curriculum for call center  operations
  • Created quality standards and metrics  for performance reviews
  • Responsible for 50% growth in statewide incentive program

Work History

Work History
Aug 2012 - Present

Team Lead - Legal and Account Services (Promotion)

Bigcommerce Austin, TX
  • Recruit, manage and mentor an average of 5 customer service representatives per year.
  • Perform multiple daily supervisor callbacks for dispute resolution.
  • Provide detailed weekly departmental reports and updates to senior management.
  • Responsible for improving team metrics based on set goals such as handle time, talk time, and survey scores.
Aug 2012 - Present

Account Services Representative

Bigcommerce Austin, TX
  • Provided a record setting level of product and leadership support to clients.
  • Daily evaluations of CRM reports to resolve areas of improvement.
  • Assisted the Product and Engineering team with creation of customized billing software.
  • Administrated all communications for the legal department.
Sep 2010 - Aug 2012

Program Support and Development

Vermont Energy Investment Corp. Burlington, VT
  • Named as the lead representative and SME for the Renewable Energy Resource Center.
  • Program management for an Energy Efficiency competition for area schools to develop energy savings.
  • Managed a portfolio of 100 small businesses and their incentive submissions for a state incentive program.


Aug 2002 - May 2007

Bachelor of Science 

Johnson State College

Political Science