Crucial Conversations Tools for Talking When Stakes Are High, Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, McGraw-Hill, 2011.
Good to Great: Why Some Companies Make the Leap...And Others Don't, Jim Collins, Harper Business, 2001.
The Elements of Style, William Strunk and E. B. White, Longman, 1999.
The Etiquette Advantage in Business, Third Edition: Personal Skills for Professional Success, Peter Post, William Morrow, 2014.
The PC is not a Typewriter, Robin Williams, Peachpitt Press, 1995.
Silos, Politics and Turf Wars: A Leadership Fable About Destroying the Barriers That Turn Colleagues Into Competitors, Patrick Lencioni, Jossey-Bass, 2006.
StrengthsFinder 2.0, Tom Rath, Gallup Press, 2007.
Taking Minutes of Meetings (Creating Success), Joanna Gutmann, Kogan Page, 2006.
Total Control Workday using Microsoft Outlook, Michael Linenberger, New Academy Publishers, 2011.
Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life, Spencer Johnson and Kenneth Blanchard, G. P. Putnam's Sons, 1998.