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Work experience

Jul 2012Present

IT Executive Manager

Regus do Brasil

GENERAL RESPONSIBILITIES:

·Management of  IT and Telecom areas;

·Management of global team – Help desk, solutions and operation teams;

·Management of international and national projects: Datacenters, ERP Microsiga, cloud computing, Infrastructure of  IT and Telecom (VoIP, ToIP, PBX, Mobiles, voice billing, printers, Wireless controls, Video Conferences, computers, serves,  networking routers and switches equipment’s);

·Responsible for availability and operations of 40 data centers in different regions;

·Contract management with suppliers (outsourcing of human resources and BPO) and vendor of data, voice and services.

·Report to IT Global Director, CFO Latam and Procurement Director Latam;

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

·Integration of Technologies of different companies;

·IT Business plan for clients and startups companies in Brazil;

·Contracts review with vendor of data and voice - Cost Reduction for R$ 1,5 M per year;

·ERP - Microsiga implementation in Cloud Computing of Totvs and BPO with outsourcing company;

·Backup process servers in Latam;

·Integration of global call center;

·ToIP, Voip, Video Conference, PBX standardization

·DRP – Disaster Recovery Plan and BCP – Business Continuity Plan

Apr 2010May 2012

IT & Telecom Manager

Hypermarcas S/A

GENERAL RESPONSIBILITIES:

-Management and strategy IT and Telecom;

-Improvement of services in accordance with the best practices ITIL and CoBIT;

-IT Governance with focus in processes and operation;

-Responsible for Financial IT and Telecom, Budget control, P&L (Capex & Opex), management and payment of contracts and invoices with providers services and telecom and IPS vendors;

-Keeping running IT and Telecommunications enviroments (Servers, Pbx, routers, networking, link of data communications, video conference, link of voice, mobiles, tablets, mobility, billing and WMS);

-Control and management of equipment for IT and Telecom and approval to purchase and/or lease for new equipments;

-Project management for IT and Telecom - Infrastructure and Systems;

-Development of feasibility studies technical and economical with evaluation of ROI;

-Reporting to Executive Manager IT Services, CIO and CFO

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Planning, Strategy and building for IT and Telecom areas;

-Merger IT and Telecom for companies purchased;

-Development of policies for IT and Telecommunications;

-SAP Projects and infrastructure for ERP system;

-Call Centers for pharmaceutical and consumers goods areas in accordance with Brazil laws;

-Service Desk or IT;

-Pbx Padronization (Avaya); Routers and Wi-Fi Padronization (3com/HP and Cisco);

-ToIP, VoIP, UC (Unified communication) implementation;

-Rebuilding cabbling infrastructure and networking;

-Video Conference ( Polycom and Cisco);

-Billing internal for PBX ( Sumus) - shared cost;

-Ipad automization for teams comercial and marketing ( model project in Brazil);

-Building of IT and Telecom infrastructure for distribution centers and pharmaceutical industries;

-Reduction cost for R$ 2 mi using Telecom Expenses Management (TEM)

Mar 2007Mar 2010

Telecom Management

GSS - Grupo Silvio Santos | Retail and Services Division

GENERAL RESPONSIBILITIES:

-Management and strategy for Telecom with sucess of developing cost-effective strategic aligned to the business drive - Services and Retail Division of Silvio Santos Group;

-Improvement of services in accordance with the best practices ITIL and CoBIT;

-Definition, maintenance and upgrading of infrastructure (capacity management);

-Keeping running IT and Telecommunications enviroments (Servers of Call Centers, Pbx, routers, networking, link of data communications, video conference, link of voice, mobiles, mobility, billing and WMS);

-Support for systems and infrastructure IT and Telecom for 110 retail store of Baú da Felicidade;

-Responsible for Financial IT and Telecom, Budget control, P&L (Capex & Opex), management and payment of contracts and bills with providers services and telecom operators;

-Project managements for IT and Telecom - Infrastructure and Systems for Baú da Felicidade stores and Telesena products.

-Reporting to CFO, Geral Manager and VP.

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Planning, Strategy and building for Telecom area;

-Development of RFP and RFS;

-Oracle Projects and infrastructure for ERP system;

-Call Centers (URA, DCA, Dealing, CTI, WFO) for Retail store (Baú da Felicidade) and Service products (TELESENA) areas in accordance with Brazil laws;

-Pbx Padronization (Panasonic);

-ToIP and VoIP implementation;

-Rebuilding cabbling infrastructure and networking;

-Video Conference;

-Billing internal for PBX ( Sumus) - shared cost;

-Building of IT and Telecom infrastructure for distribution centers retail;

-          Business Continuity Plan and Disaster Recovery Plan

-          Reduction cost for R$ 5 mi using Telecom Expenses Management (TEM);

-Recovery cost for R$ 2 mi using Telecom Expense Management (TEM) and bill reconciliation;

Jan 2006Feb 2007

IT and Telecom Consultant

Alcatel-Lucent

GENERAL RESPONSIBILITIES:

-Maintenance and support for servers and desktop (hardware and software);

-Backup routine for servers (Wintel, Unix and Linux) - Symantec, Arcserver and Legatto;

-Softwares Management for IT;

-Development and audit polices of Backup and information security based in ISO 17799 / 27001 and SOX;

-Management of Active Directory and Lotus Notes;

-Maintenance of Oracle data base;

-Support ERP - SAP system - Blue Planet;

-Technical Status reporting of IT for CSO and CIO

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Centralization of data center in Brazil;

-Centralization and virtualization of servers;

-Service Desk for Latin America;

-ITIL implementation;

-Business Continuity Plan and Disaster Recovery Plan.

Jul 2003Dec 2005

Telecommunications Analyst

Itautec S/A

GENERAL RESPONSIBILITIES:

-Maintenance and support of Telecom and infrastructure environment;

-Programmation and support of PBX, routers and cabling;

-Support for IT and Telecom users;

-Control and management of mobiles and telephones fixed;

-Project managements for IT and Telecom - Infrastructure and Systems;

-Negociation with service providers and Telecom operators;

-Contract Management.

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Merge of technologies and new technologies;

-Rebuild a new infrastructure cabling and network;

-Cost reduction.

Oct 2000Nov 2002

Telecom System Expert

Ericsson Telecommunication

GENERAL RESPONSIBILITIES:

-Implementation and programmation of AXE centrals of commutation;

-Implementation of Billing system for Centrals of commutation;

-Configuration and programmation of international routes and sub-routes;

-SDH and PDH transmission;

-CCITT nº 7 /S77 sinalization;

-Advanced Support for field teams.

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Projects Management in Latin America;

-Implementation, programmation and support for operators of Telecom in Bolivia, Venezuela, Chile and Peru

Certifications

  • ITIL
  • CoBIT
  • Green IT
  • Software Engineer
  • Network Services
  • C++ and Java Programmer
  • PMP (in progress)

Academic Background

Pos-Graduation -Management Project -2010

Business School of Institute Maua of Technology

Executive MBA - 2009

Business School of Institute Maua of Technology

System´s Information - 2006

Faculdade de Informática e Administração Paulista- FIAP

International Professional background

  • Briefing, Congress and Technology: France - Paris (2010);
  • Improvement of English and cultural experience: New Zealand - Auckand, Queenstown and Wellington (2008);
  • Implementation of Telecommunication Systems: Bolivia - La Paz and Cochabamba; Venezuela - Caracas, Peru - Lima, Chile - Santiago (2001).

Objective

IT Manager, Telecom Manager, Project Manager

Skill

  • Telecom Infrastructure;
  • ToIP and VoIP;
  • Video Conferencing;
  • Data Center;
  • Infrastructure Planning;
  • IT Governance;
  • IT Outsourcing;
  • IT Operations;
  • Mobile Communications;
  • Mobile Devices;
  • Mobile Solutions;
  • Risk Management;
  • Risk Analyis;
  • BCP and DRP;
  • Project Portfolio Management (PPM);
  • ROI Accountability ;
  • Business Planning;
  • Business Strategy;
  • Business Management;
  • Financial Management;
  • People Management;
  • Contract Management;

Project

Design Automation IPAD for Marketing Team

 Project models with Apple USA

ToIP and VoIP Telecommunications

Responsible for all strategy, solution, definition and standardization of new technologies for telecom

TEM (Telecom Expenses Management)

Responsible for the implementation of Control TEM (Telecom Expense Management) for a cost reduction of R$ 5 million and reimbursements totaling R$ 2 million in companies that make up the trade and services

Summary

* Over 13 years of experience in IT - Information Technology, Telecommunications and Projects;* Experience in companies as retail business, services and industries of Technology, Telecommunications and Consumer Goods;* Ability to translate business need and strategies into projects and plans for IT, mobilizing resources to achieve objectives, building relationship and managing change processes and communications.* Large experience in run the infrastructure for IT and Telecom of the company with success and developing cost-effective strategic aligned to the board of company;* Wide experience in deployment and management of IT, Telecom and Projects;* Experience in IT strategic planning, IT governance and outsourcing / insourcing strategy;* Ability to Contract Negotiation, Cost reduction and Finance for IT;* Expert in Telecom Expense Management (TEM);* Ability to lead and form teams with excellent rates of retention and qualifications;* Goal oriented leader with excellent communication and negotiation skills;* Executive MBA and post-graduate in Project Management (Business School of Institute Maua of Technology) and Information´s System (FIAP).Skills - Especialization• SAP / Oracle - ERP integration/deployment;

• Microsiga - ERP integration/deployment;

• Cloud Computing;

• IT Governance and IT Strategy Planning;• IT Budget / P&L (Capex & Opex);• IT Risk and Compliance;• BCP (Business Continuity Plan), DRP ( Disaster Recovery Plan) and BIA (Business Impact Analysis);• Project Management – PMO - PMI / Scrum;• ITSM – ITIL / CoBIT / GreenIT;• SLA / SLM;

• Data Centers / Help Desk• TEM ( Telecom Expense Management)• Teambuilding - Valuing and developing people