Work History

Work History
Jul 2012 - Present

IT Executive Manager

Regus do Brasil

GENERAL RESPONSIBILITIES:

·Management of  IT and Telecom areas;

·Management of global team – Help desk, solutions and operation teams;

·Management of international and national projects: Datacenters, ERP Microsiga, cloud computing, Infrastructure of  IT and Telecom (VoIP, ToIP, PBX, Mobiles, voice billing, printers, Wireless controls, Video Conferences, computers, serves,  networking routers and switches equipment’s);

·Responsible for availability and operations of 40 data centers in different regions;

·Contract management with suppliers (outsourcing of human resources and BPO) and vendor of data, voice and services.

·Report to IT Global Director, CFO Latam and Procurement Director Latam;

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

·Integration of Technologies of different companies;

·IT Business plan for clients and startups companies in Brazil;

·Contracts review with vendor of data and voice - Cost Reduction for R$ 1,5 M per year;

·ERP - Microsiga implementation in Cloud Computing of Totvs and BPO with outsourcing company;

·Backup process servers in Latam;

·Integration of global call center;

·ToIP, Voip, Video Conference, PBX standardization

·DRP – Disaster Recovery Plan and BCP – Business Continuity Plan

Apr 2010 - May 2012

IT & Telecom Manager

Hypermarcas S/A

GENERAL RESPONSIBILITIES:

-Management and strategy IT and Telecom;

-Improvement of services in accordance with the best practices ITIL and CoBIT;

-IT Governance with focus in processes and operation;

-Responsible for Financial IT and Telecom, Budget control, P&L (Capex & Opex), management and payment of contracts and invoices with providers services and telecom and IPS vendors;

-Keeping running IT and Telecommunications enviroments (Servers, Pbx, routers, networking, link of data communications, video conference, link of voice, mobiles, tablets, mobility, billing and WMS);

-Control and management of equipment for IT and Telecom and approval to purchase and/or lease for new equipments;

-Project management for IT and Telecom - Infrastructure and Systems;

-Development of feasibility studies technical and economical with evaluation of ROI;

-Reporting to Executive Manager IT Services, CIO and CFO

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Planning, Strategy and building for IT and Telecom areas;

-Merger IT and Telecom for companies purchased;

-Development of policies for IT and Telecommunications;

-SAP Projects and infrastructure for ERP system;

-Call Centers for pharmaceutical and consumers goods areas in accordance with Brazil laws;

-Service Desk or IT;

-Pbx Padronization (Avaya); Routers and Wi-Fi Padronization (3com/HP and Cisco);

-ToIP, VoIP, UC (Unified communication) implementation;

-Rebuilding cabbling infrastructure and networking;

-Video Conference ( Polycom and Cisco);

-Billing internal for PBX ( Sumus) - shared cost;

-Ipad automization for teams comercial and marketing ( model project in Brazil);

-Building of IT and Telecom infrastructure for distribution centers and pharmaceutical industries;

-Reduction cost for R$ 2 mi using Telecom Expenses Management (TEM)

Mar 2007 - Mar 2010

Telecom Management

GSS - Grupo Silvio Santos | Retail and Services Division

GENERAL RESPONSIBILITIES:

-Management and strategy for Telecom with sucess of developing cost-effective strategic aligned to the business drive - Services and Retail Division of Silvio Santos Group;

-Improvement of services in accordance with the best practices ITIL and CoBIT;

-Definition, maintenance and upgrading of infrastructure (capacity management);

-Keeping running IT and Telecommunications enviroments (Servers of Call Centers, Pbx, routers, networking, link of data communications, video conference, link of voice, mobiles, mobility, billing and WMS);

-Support for systems and infrastructure IT and Telecom for 110 retail store of Baú da Felicidade;

-Responsible for Financial IT and Telecom, Budget control, P&L (Capex & Opex), management and payment of contracts and bills with providers services and telecom operators;

-Project managements for IT and Telecom - Infrastructure and Systems for Baú da Felicidade stores and Telesena products.

-Reporting to CFO, Geral Manager and VP.

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Planning, Strategy and building for Telecom area;

-Development of RFP and RFS;

-Oracle Projects and infrastructure for ERP system;

-Call Centers (URA, DCA, Dealing, CTI, WFO) for Retail store (Baú da Felicidade) and Service products (TELESENA) areas in accordance with Brazil laws;

-Pbx Padronization (Panasonic);

-ToIP and VoIP implementation;

-Rebuilding cabbling infrastructure and networking;

-Video Conference;

-Billing internal for PBX ( Sumus) - shared cost;

-Building of IT and Telecom infrastructure for distribution centers retail;

-          Business Continuity Plan and Disaster Recovery Plan

-          Reduction cost for R$ 5 mi using Telecom Expenses Management (TEM);

-Recovery cost for R$ 2 mi using Telecom Expense Management (TEM) and bill reconciliation;

Jan 2006 - Feb 2007

IT and Telecom Consultant

Alcatel-Lucent

GENERAL RESPONSIBILITIES:

-Maintenance and support for servers and desktop (hardware and software);

-Backup routine for servers (Wintel, Unix and Linux) - Symantec, Arcserver and Legatto;

-Softwares Management for IT;

-Development and audit polices of Backup and information security based in ISO 17799 / 27001 and SOX;

-Management of Active Directory and Lotus Notes;

-Maintenance of Oracle data base;

-Support ERP - SAP system - Blue Planet;

-Technical Status reporting of IT for CSO and CIO

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Centralization of data center in Brazil;

-Centralization and virtualization of servers;

-Service Desk for Latin America;

-ITIL implementation;

-Business Continuity Plan and Disaster Recovery Plan.

Jul 2003 - Dec 2005

Telecommunications Analyst

Itautec S/A

GENERAL RESPONSIBILITIES:

-Maintenance and support of Telecom and infrastructure environment;

-Programmation and support of PBX, routers and cabling;

-Support for IT and Telecom users;

-Control and management of mobiles and telephones fixed;

-Project managements for IT and Telecom - Infrastructure and Systems;

-Negociation with service providers and Telecom operators;

-Contract Management.

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Merge of technologies and new technologies;

-Rebuild a new infrastructure cabling and network;

-Cost reduction.

Oct 2000 - Nov 2002

Telecom System Expert

Ericsson Telecommunication

GENERAL RESPONSIBILITIES:

-Implementation and programmation of AXE centrals of commutation;

-Implementation of Billing system for Centrals of commutation;

-Configuration and programmation of international routes and sub-routes;

-SDH and PDH transmission;

-CCITT nº 7 /S77 sinalization;

-Advanced Support for field teams.

VALUE ADDED - PROJECTS AND ACCOMPLISHMENTS:

-Projects Management in Latin America;

-Implementation, programmation and support for operators of Telecom in Bolivia, Venezuela, Chile and Peru