A dedicated customer service professional with experience in multi-national corporations
Jul 2011 - Present
Customer Service/ Sales Support Representative
Mar 2010 - Jul 2011
Oversaw & Managed team of 8 graphic designers Worked closely with companies such as HBO, Warner Brothers, Sega, Namco, Live Nation, AmericanGreetings, Nickelodeon, MTV and more in order to ensure timely creation of licensed products Actively involved in communicating with multi-global organization which included vendors in China,India, and the US in order to produce pre-production and production runs of items that conform to boththe company and licensor standardsManaged inventory of licensed items including issuing purchase orders and imputing all information forproducts such as royalty rates, costs, prices, etc.
Reported directly to CEO, President, and Vice President of company and reported all inventoryapproval statuses and allocations Managed item creation for customers such as Spencer’s Gifts, Hot Topic, FYE, LTD, and Hastings