Printing tool Download PDF


Aug 2007Dec 2010

Masters In Business Administration

  • MBA specialization in Management
    • Specialized Coursework
      • Issues in Healthcare and Human Resources
      • Managing Healthcare Organizations
Sep 2001May 2005

B.S. English

  • Bachelor of Science in English
  • Secondary Education Emphasis
  • Student teaching competed May 2005 in Springfield and Nixa, Mo public schools

Work experience

Aug 2009Present

Human Resource Specialist III- Lawson Performance Management Super System Administrator


  • Collaborated with managers to match job duties and create an accurate job description in a variety of clinical and non-clinical departments.
  • Worked with department managers and recruiters to update departments, job codes and position assignments in Lawson Core system and in Lawson Performance Management.
  • Created job descriptions and updated job functional demand summaries for workman’s comp claims.
  • Created job descriptions for the recruiting department to post open positions in medical and non-clinicaldepartments.
  • Tracked required certifications and licenses for corporate compliance.
  • Corresponded employees with employees concerning licensure and certification expiration notifications. Doing so resulted in managers focusing on core functions in their area instead of licensure issues.
  • Updated employee license and certification information in Excel and Lawson Core.
  • Held meetings with managers to address and resolve license and certification process issues.
  • Streamlined the re-licensure and re-certification process to improve communication between managers and reduce compliance issues and licensure lapses.
  • Verified license and certification authenticity using internal resources and external databases.
  • Compiled and administered monthly system wide evaluations to 300-500 employees per month.
  • Served as a point contact for job descriptions and job analysis in Joint Commission and CMS audits.
  • Researched appropriate software alternatives for performance evaluation and performance evaluation processes. This year long research led to the purchase of HealthcareSource performance management software for the CoxHealth system in February 2011.
  • Led 5 one hour long training sessions for managers and department heads regarding updated performance evaluation processes.
  • Served as a point person for process issues regarding performance evaluations for managers. Resolved issues when needed.
  • Utilized Microsoft Excel to manage large amounts of employee information for managers.
  • Composed 300 18-24 page Microsoft Word documents and competency assessments for a health system with 9,000 employees.
  • Composed PowerPoint presentations for training sessions in outside departments.
  • Compiled data for a career ladder program in the Engineering department using Microsoft Excel and Word.
Apr 2009Aug 2009

Human Resource Specialist II

  • Answered and routed 200 questions from personnel and customers via phone, email and in person on a daily basis.
  • Processed, verified, and maintained personnel related documentation including employee files.
  • Explained company personnel policies, benefits, and procedures to employees or job applicants.
  • Gathered personnel records for various departments, managers or employees.
  • Examined employee files to answer inquiries and provide information for personnel actions.
  • Answered questions regarding examinations, eligibility, salaries, benefits, and other pertinent information for employees, managers, and other departments.
  • Compiled and prepared reports and documents pertaining to personnel activities, including OIG, EDL and compliance reports.
  • Requested information from law enforcement officials, previous employers, and other references to determine applicants' employment acceptability.
  • Performed ad hoc data entry and special projects for the director of HR operations.
Aug 2007Apr 2009


  • Prepared and served hot and cold beverages, such as coffee, espresso drinks, blended coffees and teas.
  • Checked temperatures of 8 freezers, refrigerators, or heating equipment to ensure proper functioning on a daily basis.
  • Reported any malfunctioning food storage equipment to central maintenance.
  • Described menu items to customers or suggest products that might appeal to them.
  • Received and processed customer payments amounting to about 12,000 dollars in cash sales per week.
  • Served prepared foods, such as muffins, biscotti and bagels.
  • Compiled and balanced cash receipts at the end of shifts.
  • Resolved customer complaints regarding food service.
  • Trained associates in food preparation, and in service, sanitation, and safety procedures.
  • Documented and performed disciplinary paperwork.
  • Scheduled breaks and lunches for 4-6 employees during an eight-hour shift.
  • Safely and effectively processed a weekly 1200-1700 piece inventory order.
Apr 2006Aug 2007

Residential Counselor

Boys Hope Girls Hope Baton Rouge

  • Coordinated the operations of a group residence with the objective to create a family-like atmosphere that supported the development of 6-8 live in and at-risk scholars.
  • Made daily decisions regarding health, safety, and discipline of scholars in residence.
  • Provided or coordinated physical, emotional, social, spiritual and academic development of 6-8 residents.
  • Performed or coordinated academic tutoring as needed.
  • Performed necessary tasks to run a home for the residents, including cooking, cleaning, shopping, and transportation.
  • Completed required documentation of scholar activities and understand all aspects of household budget and expense tracking.
  • Created life skills curricula for resident development and education. 
Nov 2005Apr 2006

Per Diem Instructor

  • Instructed English grammar, professional success, English Literature, and Keyboarding classes to medical assisting students.
  • Kept a log of about 200 student grades and attendance.
  • Graded 80 student papers on a weekly basis.
  • Prepared lessons for above classes.
  • Corresponded with and created plans for success with academically struggling students via phone, email and in person during and outside of office hours.
  • Reported grades, attendance, and needed academic support services of about 200 students to the academic liaison director.

Professional Affiliations

  • Springfield Area Medical Group Management Association
    • Member 
      • September 2009- Present
  • Missouri State University Society for Human Resource Management
    • Secretary
      • May 2009- May 2010
    • Member
      • Feb 2008- Present


Microsoft Excel
Microsoft Word
Lawson Core System
Lawson Performance Administration


Rosa White

  • Head Counselor in Charge of residence operations.
  • Immediate supervisor.

Alyssa Tommingo

Matt Baltzell

  • Academic dean in charge of instructor liaisons
  • Immediate supervisor

Bill Kennedy

Tim Hoffman

  • Known for 20+ years
  • Collaborator in special projects

Sarah Thomas

  • Coworker
  • Collaborated on various compensation and performance management projects.

Dr. Mike Swann