Aaron Cozad


To obtain an interactive and meaningful position in your company.

Work History

Work History
Sep 2014 - May 2015

Sales and Technical Support Representative


During my time with FCR I worked on three clients performing various technical support and customer service tasks which included: call/chat/email inbound support.

Two of the three clients I supported were for Bluetooth wearable devices as well as iOS/Android app troubleshooting.  The last client I most recently supported was for a company that manufactures Solid State Drives and Computer Random Access Memory Modules. 

  • Answer Inbound Calls/Chats/Emails
  • Log calls/Note accounts
  • Maintain up-to-date understanding of current procedures and documentation
  • Collaborate with team members and leads when unable to meet the customers needs when unable to provide a resolution via standard policy or processes.
  • Process Return Merchandise Authorizations and Make Good Exceptions
Jan 2013 - Feb 2014

Peer Support Specialist

Youth M.O.V.E. Oregon

Wraparound Support Partner with Youth M.O.V.E. Oregon.

I worked as a supporting role with youth that were involved in both the foster care system and Washington County Wraparound. My role is to help the youth I work with to develop goals, identify strengths/needs, advocate for the youth and to foster self efficacy.

Other Job functions:

  • Attending internal meetings and staffing 
  • Attending meetings with and related to youth
  • Scheduling appointments and work hours
  • Tabling events and attending planning committees
  • Documenting the interactions with the youth on my caseload
Oct 2013 - Jan 2014

Sales Clerk

Oregon Entertainment Corporation

Job Repolsibilities:

  • Assisting customers with purchases
  • Up selling and cross merchandising
  • Stocking products
  • Hanging and organizing apparel
  • Running the register
  • General house keeping
  • Organizing DVD sections
  • Maintaining up to date knowledge on all products within the store
Aug 2012 - Apr 2013

Retention Agent

Stream Global Services

This was an inbound customer support position in which the focus was to retain customers who were calling in to cancel their service as well as to upgrade customers subscriptions to help the customer get the most value for their money while maintaining the companies best interest. Other job duties included updating payment information, resolving billing concerns and educating customers on product features and services.

Dec 2011 - Apr 2012

Peer Support Specialist

Options for Southern Oregon

I worked as a Peer Support Specialist under the WRAP project on the Children Resources Team (CRT). My job was to meet with the youth I worked with, help them identify personal needs and strengths and for me to seek out community resources to help accomplish their goals and meet their needs. It was also part of my job to advocate for the youth in terms of their mental health treatment and to make sure their voice was heard during the child and family team meeting that would take place with the family and all other service providers involved. I was also required to take part in a weekly internal staff meeting regarding the families we worked with as well as to collaborate with my fellow team members and therapists to better treat the families we worked with.

Jan 2011 - Mar 2011

Customer Service Representative

First Call Resolution

During my time at First Call Resolutions I supported the Chegg account.

Job functions included:

  • Answering inbound customer service calls
  • tracking customers orders
  • troubleshooting (resourcing orders that did not ship or did not make it to the customer)
  • walking customers through how to return a rented order
  • noting customer accounts
  • walking customers through navigating our site.

Other job functions: Using Eyebeam, QueuMetrics, Excel and Outlook.


Oct 2009 - Jan 2012

Some College

Rogue Community College
Nov 2009

General Education Diploma

Grants Pass High School



Collaborative Problem solving


I have experience with hanging and folding, steaming outfits, organizing sections

Cash Handling

I have experience running a register/credit card machine.

Time management

When working for Options for Southern Oregon & Youth M.O.V.E. Oregon I scheduled all my appointments and managed my own hours.

Database entry

Writing clinical notations, noting customer accounts

Problem solving/Conflict Resolution

When working for First Call Resolution and Stream Global Services I would help customers resolve conflicts related to the services they were receiving. During my work with Options for Southern Oregon and Youth M.O.V.E. Oregon I would process conflicts between the youth I worked with and the providers they had involved in their lives as well as helping my youth find solutions to their needs and problems and alternatives to negative behaviors or actions.


I can type 35 Words Per Minute



ASIST Certificate

Washington County Mental Health

Collaborative Problem Solving Tier 1

Massachusettes General Hospital/Think:Kids

Peer Delivered Service Provider Certificate

Youth Move Oregon, Oregon's Addictions and Mental Health and Oregon Family Support Network
Mar 2013 - Mar 2015

First Aid/CPR/AED

American Heart Association



Zed Davis

Jammie Farish

Jammie Farish was my direct supervisor at Youth M.O.V.E. Oregon