Associate Client Manager – Strategy & Business Planning
The Nielsen Company
¨Conducted global program launches for multiple clients as key metric built into ongoing contracts.
¨Created 2-3 year strategic vision to expand and enhance the program’s impact based on feedback received from client teams and interactions with clients.
¨Product owner of the VMO application and global database administrator.Worked with portal design team to develop product enhancements, working within a strict financial and developer-hour budget.
¨Provided continuous analysis on the Voice of the Customer, put structure to unstructured textual data; incorporated multiple data sources for Senior Management, and provided client specific analysis for Business Development and Top-Top meetings.
¨Streamlined scorecard process reducing production by 100 hours per month; increasing usability and usage.
¨Built multiple SharePoint sites to provide knowledge management, social networking and a collaboration space for information and ideas to be utilized by all Nielsen associates.Identified scope, structure and created a high-impact model with a scaleable design.
¨Collaborated with Nielsen Learning University to create interactive online tutorials for the VMO Process (VMO 101) and developed VMO 201: Advanced Fundamentals training program, designed to empower the managers to overcome the challenges of process, share successes and key findings.