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Work experience

Oct 2010Present

Operations Manager (Fannie Mae)

  • Manage 11 team members specialized in supporting client needs, vendor relationships and portfolio management
  • Collaborate with fellow managers and department heads to develop sustainable relationships with client management and liaisons
  • Organize contests and team building events to promote competiveness and comradery amongst team players
  • Increase operating efficiency by creating/ leading training sessions for team members that ultimately lead to accountability, accuracy and professionalism
  • Assist with contract negotiation and procurement with regard to clients SOW. Support in RFP process for potential new client business
  • Maintain the highest level of performance on client scorecard to insure my team is constantly out performing competitor outsourcers
Oct 2010Present

Sr. Specialist (Fannie Mae & BOA)

  • Provide client first perspective while balancing a portfolio of over 500 assets
  • Achieved quarterly average of greater than 95% on individual scorecard metrics
  • Save client monetary expenses with contract negotiation and auditing vendor invoices during the approval process
  • Plan and organize team meetings providing more time for management to effectively perform their job duties
  • Assumed the leadership role when supervisor assigned daily job functions with reporting, system tasking and file audits
Aug 2009Dec 2009

Residence Director

Assisted Living Concepts
  • Managed 18 team members and daily operations of the Bradfield House to include sales/marketing, food and beverage, human resources, accounts receivable, safety provisions and cost analysis
  • Assist with resident meal planning, extra-curricular games and activities that were conducive for a healthy lifestyle and living
  • "Boots to the ground" sales approach impart with sales staff in order to gain market share for my respective assisted living facility
  • Modeled business plan to aide in cutting costs of the facility to include new vendor partnerships and in house patient programs that would allow for finances to be used in other areas of the facility


May 2007Oct 2008

Group Sales Manager

DoubleTree Hotel Durango by Hilton

Corporate and Association Group, HelmsBriscoe, Conference Direct and Experient

  • Planned and executed customer field visits to deliver pertinent hotel information through presentations to key decision makers
  • Organized and executed onsite customer meetings, arranged internal management briefing prior to customer visit for flawless execution
  • Identified target accounts within territory to solicit for new business opportunities via telephone, industry events and LinkedIn platform
  • Developed relationships with internal and external customers, increasing customer satisfaction and repeat sales
  • Responsible of ensuring timely and thorough follow up of each individual group arrival and coordinated the introduction of the client needs at a hotel level
Mar 2006May 2007

Sales Manager

Hilton Hotels Corporation

Corporate and Association Group, 10 rooms to 250 rooms on peak

  • Generated new business opportunities across all Hilton brands and coordinated the introduction of the client needs at a hotel level
  • New business development specialist with track record of gaining new accounts to gain market share for HHC
  • Developed techniques to create brand awareness and all company directed promotional activities within Hilton Worldwide
  • Participated in the beta test and launch of e-Events global sales system allowing national sales representatives to book groups of 10-250 rooms from a central location at over 2,000 participating hotels
  • In this position I produced $8 Million in group revenue for Hilton Worldwide by generating a vast amount of lead volume to our hotels and following up daily to insure business was closed accordingly


Jan 2000Dec 2004

BS Hospitality Management

University of North Texas

The Hospitality Management program of UNT is recognized as one of the top programs in the state.  The Gateway Center allowed students the opportunity to gain real industry experience by operating a fine dining restaurant and kitchen.  With a minor in Business Administration I was able to obtain many of the core attributes that I still use to this day