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Work experience

Aug 2013Present

Instructional Media Specialist

II, Georgia Institute of Technology


network issues for local and remote users who may have problems with the Cisco WebEx Client. Occasionally using the modle of Agile development while performing platform testing for new applications that will be used by the students and staff of the Center for distance learning/ Dept. of professional education.

-Technical Lead

for the Cisco Webex Client Support while succesfully completing videoconference support & Live troubleshooting .Content management, Virtual Machine configuration using VMware Horizon Client. Interacting and effectively communicating with companies and technical services on a daily basis, ensuring effective and consistent communication with the support and webcast engineering team and key cross functional groups, while proactively raising issues to program supervisors.

-Intermediate to advanced support and troubleshooting

of operations related technology such as; Windows 7 & 8, Microsoft Office suite 2013, WebEx technologies, Cisco Telepresence Management Suite, and content delivery systems. Maintaining daily contact with supervisors through email, skype for business or phone calls. Supporting live National & International Network, phone brindge, Video connections and Web Conferences.

-Physical and remote instalation & testing

of cisco telecommunication and networking sowtware on a wide range of devices including, phones, tablets, PC’s & Mac OS/iOS Devices. Using different elements of cloud computing to collect and house data and information for the Department. Practicing Disaster Recorvery strategies to be used for the live support of Cisco WebEx & Teleprecense.



B.S. Information technology 

Kennesaw State University 
Aug 2007May 2012

B.A. Music Technology


The Music Recording Technology major is a program that focuses on the creative, often experimental, blending of music and technology. The composition and editing of music sound and video for film, games and other multimedia; and develop software and multimedia. Courses of study include music theory and history, acoustics, recording technology, computer composition, electronic media synthesis, technology-based performance, multimedia production, 3-D sound and special audio, and music business and law.


Information Technology Infrastructure Library 

I am familiar with the ITIL  which is a recourse that elaborates on  processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency.


Vmware Horizon Client, Microsoft Office suite 2013, Cisco WebEx technologies, Cisco Telepresence Management Suite, content delivery systems, Adobe Presenter, Adobe Creative Studio, Microsoft lync, Skype for business. Business Intelligence Software, Cloud Computing (Microsoft 365 etc.)

Key Tools/ Hardware 

Cisco WebEx Client, ProTools, Logic Pro, Polycom Sound Station 2, Tandberg Video Conferencing Systems, AMX Room Controllers & Technologies CRM Tools (Customer Relationship Management) The Information Technology Infrastructure Library (ITIL®) Production, Instructional Media, Live Streaming, Broadcast Engineering, Digital, Codec,Polycom Video Conferencing, Supporting Webcast environments, Cisco Collaboration Endpoints


I am familiar with various endpoints including  Cisco endpoints which range from IP phones to web, mobile, and desktop clients.

Project Management 

I am an experienced and efficient project manager; I know how to manage my time. I can balance time between specific duties, assignments and multiple clients. I know how to meet deadlines by managing my time and resources.


I am committed to bringing my personal brand of success, technical mastery and ongoing commitment to the highest level of performance in a team environment where I can share information to increase the productivity of the business and expand my knowledge base.