Work History

Work History
Aug 2013 - Present

Instructional Media Specialist

II, Georgia Institute of Technology

 -Troubleshooting

network issues for local and remote users who may have problems with the Cisco WebEx Client. Occasionally using the modle of Agile development while performing platform testing for new applications that will be used by the students and staff of the Center for distance learning/ Dept. of professional education.

-Technical Lead

for the Cisco Webex Client Support while succesfully completing videoconference support & Live troubleshooting .Content management, Virtual Machine configuration using VMware Horizon Client. Interacting and effectively communicating with companies and technical services on a daily basis, ensuring effective and consistent communication with the support and webcast engineering team and key cross functional groups, while proactively raising issues to program supervisors.

-Intermediate to advanced support and troubleshooting

of operations related technology such as; Windows 7 & 8, Microsoft Office suite 2013, WebEx technologies, Cisco Telepresence Management Suite, and content delivery systems. Maintaining daily contact with supervisors through email, skype for business or phone calls. Supporting live National & International Network, phone brindge, Video connections and Web Conferences.

-Physical and remote instalation & testing

of cisco telecommunication and networking sowtware on a wide range of devices including, phones, tablets, PC’s & Mac OS/iOS Devices. Using different elements of cloud computing to collect and house data and information for the Department. Practicing Disaster Recorvery strategies to be used for the live support of Cisco WebEx & Teleprecense.

May 2010 - Aug 2014

Engineer/editor

Entourage Music

-Accomplishing

the recording, editing and clean up of Dialogue. Recording pick-ups and Automated dialogue replacement. Also The cutting, nudging and synchronization of audio files to replicate a natural sounding dialogue.

-Assessing

the original production sound tracks for the clearest reading of dialogue and correcting imperfections such as clicks pops or lip smacks. Use windows or Macintosh desktop computer to manage, store and recall audio files for immediate playback.

Sep 2012 - Feb 2014

Engineer/editor

Listen Up Audiobooks Listen Up Audiobooks

-Accomplishing

the recording, editing and clean up of Dialogue. Recording pick-ups and Automated dialogue replacement. Also The cutting, nudging and synchronization of audio files to replicate a natural sounding dialogue.

-Assessing

the original production sound tracks for the clearest reading of dialogue and correcting imperfections such as clicks pops or lip smacks. Use windows or Macintosh desktop computer to manage, store and recall audio files for immediate playback.

Education

Education
Aug 2007 - May 2012

B.A. Music Technology

BETHUNE COOKMAN UNIVERSITY

The Music Recording Technology major is a program that focuses on the creative, often experimental, blending of music and technology. The composition and editing of music sound and video for film, games and other multimedia; and develop software and multimedia. Courses of study include music theory and history, acoustics, recording technology, computer composition, electronic media synthesis, technology-based performance, multimedia production, 3-D sound and special audio, and music business and law.

Skills

Skills

Information Technology Infrastructure Library 

I am familiar with the ITIL  which is a recourse that elaborates on  processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency.

Software 

Vmware Horizon Client, Microsoft Office suite 2013, Cisco WebEx technologies, Cisco Telepresence Management Suite, content delivery systems, Adobe Presenter, Adobe Creative Studio, Microsoft lync, Skype for business. Business Intelligence Software, Cloud Computing (Microsoft 365 etc.)

Key Tools/ Hardware 

Cisco WebEx Client, ProTools, Logic Pro, Polycom Sound Station 2, Tandberg Video Conferencing Systems, AMX Room Controllers & Technologies CRM Tools (Customer Relationship Management) The Information Technology Infrastructure Library (ITIL®) Production, Instructional Media, Live Streaming, Broadcast Engineering, Digital, Codec,Polycom Video Conferencing, Supporting Webcast environments, Cisco Collaboration Endpoints

Endpoints

I am familiar with various endpoints including  Cisco endpoints which range from IP phones to web, mobile, and desktop clients.

Project Management 

I am an experienced and efficient project manager; I know how to manage my time. I can balance time between specific duties, assignments and multiple clients. I know how to meet deadlines by managing my time and resources.

Employers:

I am committed to bringing my personal brand of success, technical mastery and ongoing commitment to the highest level of performance in a team environment where I can share information to increase the productivity of the business and expand my knowledge base.