Instructional Media Specialist
II, Georgia Institute of Technology
network issues for local and remote users who may have problems with the Cisco WebEx Client. Occasionally using the modle of Agile development while performing platform testing for new applications that will be used by the students and staff of the Center for distance learning/ Dept. of professional education.
for the Cisco Webex Client Support while succesfully completing videoconference support & Live troubleshooting .Content management, Virtual Machine configuration using VMware Horizon Client. Interacting and effectively communicating with companies and technical services on a daily basis, ensuring effective and consistent communication with the support and webcast engineering team and key cross functional groups, while proactively raising issues to program supervisors.
-Intermediate to advanced support and troubleshooting
of operations related technology such as; Windows 7 & 8, Microsoft Office suite 2013, WebEx technologies, Cisco Telepresence Management Suite, and content delivery systems. Maintaining daily contact with supervisors through email, skype for business or phone calls. Supporting live National & International Network, phone brindge, Video connections and Web Conferences.
-Physical and remote instalation & testing
of cisco telecommunication and networking sowtware on a wide range of devices including, phones, tablets, PC’s & Mac OS/iOS Devices. Using different elements of cloud computing to collect and house data and information for the Department. Practicing Disaster Recorvery strategies to be used for the live support of Cisco WebEx & Teleprecense.