Summary

Certified Microsoft SharePoint Guru with thirteen years of experience.  Experience includes back end farm configuration, maintenance, update installations, and migrations.  Front end site collection administration , information architecture development and improvement, business process automation and improvement, taxonomy development, end user and site administrator training, dashboard creation, InfoPath design, Custom workflows and custom development. 

Work History

Work History
Aug 2014 - Present

Senior Systems Engineer - SharePoint

United States Department of Homeland Security         Hewlett-Packard Enterprise
  • Responsible for the health and stability of 16 farms with over 120 servers
  • Tier two and three consulting and solution resolution for Microsoft SharePoint 2010, Microsoft Project Server 2010, Homeland Security Information System (HISN), and CRM
  • Lead customized migration projects into the multi-tenancy environment
  • Lead migration projects for growing or out of compliance tenants.
  • Weekly tenant PowerShell reports
  • Migration and training lead for AvePoint’s DocAve 5 to DocAve 6
  • Monthly system patching 
  • Periodic disaster recovery exercises
  • Tenant issue resolution for Microsoft SharePoint Designer, page design, and custom workflows.
  • Complex PowerShell Reporting and automation
2014 - Aug 2014

Lead SharePoint Engineer 

Joint Personnel Recovery Agency - KForce
  •  Customer support at tier 2 and 3 levels.
  • Developed new information architecture for poorly designed sites to increase find-ability and usability.
  • Developed training documents and Standard Operating Procedures
  • Taxonomy refinement and development for ailing document libraries
  • Improved the knowledge base article organization and template solutions for better knowledge management.
  • Developed Policy, Governance, and requirements documents
  • Configure and support the day-to-day system management tasks such as trouble-shooting, backup management and performance tuning• Maintain system stability, performance monitoring, security, and storage capacity requirements for SharePoint and other Web based applications.
2013 - 2014

Senior SharePoint Engineer

United States Department of State - Creative Information Technology Inc.
  • Senior SharePoint Engineer in the largest SharePoint Environment in the Federal Government. Supporting 300+ servers in 25 farms supporting worldwide missions 24/7/365
  • Developed process improvement documents;
  • Migrated servers and individual content databases for external organizations around the world from 2007 to our Sharepoint 2010 production environment;
  • Customer support at tier 2 and 3 levels.
  • Developed new information architecture for poorly designed sites to increase find-ability and usability.
  • Developed training documents and Standard Operating Procedures
  • Worked with in-house Microsoft technical support on complex issues
  • Taxonomy refinement and development for ailing document libraries
  • Improved the knowledge base article organization and template solutions for better knowledge management.
  • Developed Policy, Governance, Concept of Operations, and requirements documents
  • Configure and support the day-to-day system management tasks such as trouble-shooting, backup management and performance tuning
  • Maintain system stability, performance monitoring, security, and storage capacity requirements for SharePoint and other Web based applications.
  • Install and maintain Plug-ins, Features, Web parts, Templates and custom software
  • Identify hardware and software platform issues and work with System Admins to implement proper patches and updates
  • Support performance tuning and recommend performance improvements
  • Perform daily management of hosted applications,
  • Troubleshoot and resolve performance problems and issues,
  • Planning, development and implementation of application upgrades,
  • Document procedures used for hosted application administration,
  • Training technical staff in hosted application administration
  • Monitor and support third party services, applications (web services, client applications) and other service provider data interfaces
  • Performance tuning and recommend performance improvements
  • Built and maintained the replica Development environment for testing prior to release to production
2011 - 2013

Senior SharePoint Solutions Architect

United States Army Office of the Surgeon General - The Informatics Applications Group

  • Lead Information Architect for the United States Army Medical Command’s Enterprise Collaboration Initiative (ECI) – a SharePoint deployment that will consume 74 international SharePoint deployments and over 300 public websites into one centralized Intranet and Internet solution.
  • Created, configured and deployed template solutions for 15 scenarios for the Army Medicine Portal.
  • Provided Project management for business analysts, their deliverables and schedule for the MECOM ECI Project.
  • Managed and developed a customer service plan that ensured professional and timely responses to the leadership and users for the first phase of the ECI deployment
  • Served as the Subject matter expert for the OCIO in determining and framing the ECI project, ensuring SharePoint best practices throughout Army Medicine.
  • Developed Policy, Governance, Concept of Operations, Warning Orders, tasking authority and requirements documents for the Army Medicine Enterprise Collaboration initiative• Developed, designed and implemented the MEDCOM ECI wireframes, logical architecture, information architecture, user experience and design documents.
  • Optimized and automated Army Medicine processes, streamlined collaboration and developed strategies to support process improvement decisions
  • Lead SharePoint Solutions Architect for the United States Army Medical Command – Office of the Surgeon General – Office of the Chief Information Officer – Strategy Division. Tasked with a complete overhaul of the intranet for the OCIO
  • Created and deployed dashboards for the G6/CIO and Surgeon General to provide actionable, executive level information that improved reporting, communication and a more informed decision making process.
  • Implemented a G6 and Army Medicine project plans, information architecture, taxonomy and process reengineering.
  • Turned an unusable G6/CIO SharePoint deployment into an intuitive user experience that improved upon process, find-ability and navigation. Created a governance plan and trained over 250 content managers.
  • Saved the government 5 million dollars during a pre-acquisition determination of the purchase of a task tool. Instead, understood the requirements and needs of the organization and built the task tool in SharePoint which is currently in use by all leadership in Army medicine.
  • Provided high-level briefings to the steering committee and the CIO on the ECI and OCIO SharePoint projects presenting project schedules, resource allocation and budgetary concerns.
  • Developed an improved the Information Management / Information Technology Governance process by understanding the requirements, proposing a solution that streamlined the process and simplified the user experience and building it in SharePoint.
  • Lead Training team and guided the development of the training scripts, training sites, help desk FAQ’s and trained the trainers on implementing cultural adaptation and real world translation of the governance within their trainings.
2010 - 2011

SharePoint Solutions Architect

United States Department of Agriculture - DKW Communications

  • Improved Knowledge Management initiatives by utilizing business intelligence dashboards and strategic policy implementation.
  • Provided executive summary briefings to the deputy CIO on current and future strategies resulting in project approval to consolidate resources and cut costs in the current environment.
  • Developed a project plan, requirements document, pre-acquisition decision briefings, governance, policy and service level agreements for a future SharePoint 2010 deployment for the United States Department of Agriculture
  • Served as the SharePoint Subject Matter Expert and SharePoint solutions analyst for the USDA SharePoint support team
  • Software tester for the Public Health Information System software for the United States Department of Agriculture Food Safety and Inspection Service.
2005 - 2010

SharePoint Solutions Architect

Greer, Margolis, Mitchell & Burns (a strategic communications firm)

  • Built 2003, 2007 and 2010 Development and production farms
  • Successfully migrated SharePoint 2003 to 2007 and 2007 to 2010 production and development environments
  • Developed Policy, Governance, Concept of Operations, and requirements documents
  • Configure and support the day-to-day system management tasks such as trouble-shooting, backup management and performance tuning
  • Maintain system stability, performance monitoring, security, and storage capacity requirements for SharePoint and other Web based applications
  • Install and maintain Plug-ins, Features, Web parts, Templates and custom software
  • Identify hardware and software platform issues and work with System Admins to implement proper patches and updates
  • Support performance tuning and recommend performance improvements
  • Perform daily management of hosted applications,
  • Troubleshoot and resolve performance problems and issues,
  • Developed strategic investment strategies for the acquisition of SharePoint, associated equipment and software and saved the company over $200,000 as a result of the strategic briefings.
  • Improved firm-wide communications and services within the Human Resource department by creating a self-service SharePoint application with managerial and employee dashboards showing real-time data of their personal and hierarchal HR data. This process included the conversion of all paper HR forms to the online format using InfoPath, web services, SharePoint Designer custom workflows and SharePoint form services, and a completely customized and very strict security/permissions workflow that ensured the privacy of all sensitive employee information.
  • Business consultant for the firm’s Online Communication and Collaboration Strategy which required detailed reporting / data mining in SharePoint. Reports for senior management included employee site usage, popular sites and articles, permissions changes/additions for Sarbanes-Oxley Act testing and compliance and weekly audit log reporting.  
  • Liaison between leadership, project managers, developers and vendors.  
  • Built custom managerial dashboards using SharePoint Designer for a clearer view of all new business opportunities providing clearer communication to all partners and allowing for more informed decisions because of the additional reporting provided
  • Converted the entire company, a 25 year old communications firm with 200 employees and offices in London, Los Angles, Seattle and Washington that were using file shares, to an Enterprise Edition of Microsoft Office SharePoint Server 2007
  • Business Analyst – translated business needs to SharePoint applications which included a presentation to the parent company, Fleishman Hilliard, proposing a paperless SharePoint billing solution that will end up saving the firm time, money and resources. My model was approved and will be deployed by year end. The solution will be deployed not only to GMMB but the entire collection of Fleishman Hilliard agencies and offices.
  • Created wireframes, workflow documentation and a permissions/security matrix to get quick stakeholder approval for the project’s information architecture
  • Installed and configured their test server (SharePoint 2003) for proof of concept, then upgraded and configured the server to MOSS 2007 Enterprise Edition • Created account controls in SharePoint using security groups in active directory to standardize the on-boarding and release of employees to comply with the Sarbanes-Oxley Act and security compliance for political campaign regulations (McCain–Feingold Act).
  • Built custom workflows using SharePoint Designer for online forms in need of management approval with the deployment of Codeplex.com open source solutions that allowed for minute permissions assignment within the workflow for each form; allowing for the automation of strict document control between management and the employee to view their own sensitive documents.
  • Transitioned and trained all staff on SharePoint 2007, Microsoft Office Word, Excel and PowerPoint (2007 and 2010 upgrades)
  • Built externally hosted SharePoint Sites for clients: Democratic Senatorial Campaign Committee, Democratic Congressional Campaign Committee and for the four Media Consulting Firms that worked on Obama for America ensuring that strict campaign security guidelines were enforced for each campaign. (McCain–Feingold Act)  
2009 - 2014

SharePoint Consultant / Architect / Engineer

Talatek LLC

  • Consultant on retainer providing strategic policy development and pre-acquisition decision briefings.
  • Upgrade SharePoint 2007 to SharePoint 2010
  • Provided client briefings on how to develop a communications plan and marketing plan for their new SharePoint deployment. This briefing was then utilized as the company's standard for other clients
  • Converted a Basecamp solution to a 2007 SharePoint solution and improved the previous metadata tags to better assist in the storage and discovery of documents. • Complete SharePoint 2007 installation from requirements/needs analysis to deployment and training in a secure access environment (VPN/SSL – Juniper Device) environment for a firm with all remote users
  • Built, documented and implemented a sustainable and scalable information architecture with detailed permission levels to various and sensitive site content.
  • Automated financial processes by developing a paperless SharePoint solution while securing the individual’s financial privacy with security groups within SharePoint
  • Streamlined all company projects with project management task libraries, KPIs and alerts

Education

Education
2015 - Present

Computer Information Systems 

DeVry University

Web Design and Development

1993 - 1995

Business Administration

University of New Mexico
1992 - 1993

Business Administration 

Technical Vocational Institute of Albuquerque