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Summary

I’ve been in the HR and Recruiting trenches, and I enjoy performing analysis to enable process and procedure to once again provide value. Adept in many areas across the HR spectrum, able to work as an individual contributor or small-team manager. Experience in Software Industry, Telecommunications, Healthcare, Retail Services, Finance, Manufacturing and Logistics.

Looking for a role where I can combine the skills I’ve learned across all my previous roles and contribute value within your organization as an HR Generalist, HR Analyst or other similar roles.

Work History

Recruiting Manager

iTrellis LLC
Dec 2014Aug 2016

I lead the recruiting efforts for a start-up software consultancy managing a team of internal Technical Recruiters and external recruiting consultants. I developed a custom recruiting process designed to filter-in quality Software Engineering professionals of various disciplines, doubled our team in 10 months and led several HR initiatives surrounding the improvement of existing benefits and attracting new employees. In addition to this I advised Management and Executive teams on performance management, dispute resolution, and process training.

I worked daily with C-Level executives and frequently interfaced with clients to better understand consultant needs, and advised on best practices to recruit and retain the best talent.  I work with data, constantly, and have created several reporting dashboards and utilized data visualization products like Tableau and PowerBI to better understand how we can improve our recruiting practice. 

Recruiter

Volt Workforce Solutions
Mar 2014Sep 2014

A Recruiter in title, a powerhouse HR Generalist in practice; I worked with hiring managers at clients across the Pacific Northwest to identify needs and educate on market conditions. I shortened time to fill for positions from Entry to Director level by constantly networking and engaging in practical talent pipeline development, and resolved countless HR issues along the way.

Recruiting SME

Zulily
Oct 2014Dec 2014

I joined zulily for a short term assignment to help out with Recruiting Coordinator inefficiencies, having built their hiring process to mimic Microsoft's I was able to hit the ground running leveraging my experience from Microsoft to quickly handle the workload of 3 RCs and also provide assistance to HR teams with extracting data from their ATS and distilling it into useful reports for Executive Leadership teams.

Recruiting Manager

Randstad
Oct 2013Oct 2014

I performed many roles during my time with Randstad, and was frequently moved across customer engagements to assist with frequently changing business needs. While working as a Recruiting Manager I primarily focused on recruiting droves of new employees to support a rapidly growing temporary workforce in the South Puget Sound and providing HR Management to long-term staff permanently housed on client sites. 

HR Generalist

Randstad @ Microsoft
Dec 2011Oct 2012

I supported Microsoft through Randstad SourceRight, an RPO provider, and we handled three domains in their Recruiting Department, Recruiting Coordination, Employee Referral Program and Resume Processing. I was responsible for the development and implementation of training programs to support new-hires and a large volume of seasonal recruiting coordinators that supported Microsoft's University recruiting programs. I was also responsible for the on-boarding of all new employees, HRIS transactions and answering all benefits questions for 5 different employee classifications all with different benefits.

Customer Service Lead

TriWest Healthcare Alliance
Sep 2010Sep 2011

I started as a Customer Service Rep taking inbound calls to answer benefit questions for recipients of the Military healthcare entitlement, TriCare. I quickly rose through the hierarchy taking on increasing amounts of responsibility and diversifying my knowledgebase till eventually supporting Representatives as a Team Lead, handling all difficult to handle beneficiaries and special circumstances that required higher security clearances such as calls from Uniformed Officers above the rank of General. 

Learning and Development Consultant

Xerox @ Verizon Wireless
Sep 2008Jun 2010

I started working for Verizon Wireless as a Customer Service Representative and showed a knack for assisting others, this allowed me to be promoted to a New Hire Trainer. As a Trainer I was responsible for the training and development of new hires in a guided 12 week course (8 weeks classroom, 4 weeks guided on the job) to enable them to provide top notch customer service to their subscribers. I was responsible for assisting the call centers General Manager with the analysis and approval of account credits exceeding $25-50k within the prescriptions outlined by VZW.

Education

BS - Business Administration

City University, Seattle
Sep 2014Present

Taking courses towards a BS in Business Administration with an emphasis on HR

BA - Graphic Design

Art Institute of Hollywood
Jun 2007Sep 2008

Took courses towards a BA in Graphic Design

Skills

ATS/HRIS Implementation
Training
EMployee Relations
Compensation Analysis
On-boarding & Compliance
Benefits