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Accomplishments

2017present

Developer Advocate - US East Coast

Elastic
  • Develop Community building  and Advocacy strategy for US focusing on the East Coast 

    As the first Advocate dedicated to the US, I am responsible for understanding the pulse of the technical communities especially on the East Coast. I've developed strategy on how to reach the folks that work in the long established businesses and enterprises of the East Coast that are reluctant to come out to meetups and conferences. 

  • Report back on industry trends and user sentiment

    If an "evangelist" is entirely focused on spreading the company message, as a Developer Advocate I am also responsible for reporting  back to the company about industry trends and how real users make use of our software. Sometimes it's accolades for what we're doing, sometimes it's about a real pain point our product has, sometimes it's just about getting beyond buzzwords.
  • Launch, Host and maintain The Elasticast podcast. 

    I launched "The Podcast you've been searching for" with Mike Newswanger to discuss everything happening in the news and local Elastic Communities. I have been responsible for finding and interviewing guests, finding the latest Elastic news stories and editing and releasing episodes. 

  • Establish thought leadership in the Open Source, DevOps, and Observability communities

    Through continued presentations, participation and organization of conferences and meetups, I've established myself and by extension Elastic as an authority in the world of Open Source, DevOps, and Observability. Sometimes it's just about showing up and saying, "we see you and we want to help you" and sometimes it's about introducing hundreds of engineers to new concepts and showing how Elastic can help get things rolling in this new frontier. All of it lends legitimacy to the brand and helps us be top-of-mind when it comes time to pick vendors and try new software.
2017present

Founding Organizer

DevOpsDays Hartford
  • Established organizer group for First Ever DevOpsDays Hartford conference
  • Soliciting sponsors in Enterprise Heavy, Start-up poor environment
  • Marketing to potential attendees
  • Set event programming
  • MC and be the "Face" of the event
20162019

Organizer & Founder

DevOps CT
  • Founded and Organizing Connecticuts first DevOps Meetup
  • Building interest in local community
20142017

DevOps Consultant/Evangelist & Director of Support Services

Cage Data, Inc
  • Customer Face and point of contact for multiple accounts. 

As a small company, I've become the point of interaction for many accounts main stakeholders. I've also run the main support. I've interacted directly with the customers on the floor as well as in the board room making broad technical decisions and strategies for businesses. 

This is where I've honed skills for empathy towards the end-user and balancing that towards the needs of the business.

  • Vision casting and primary direction for Support Team

Developed formal strategy for building the Technical Support team at Cage Data. I built the Knowledge Base for both internal use and external customers paying down documentation debt and formatting documents for concise information and readability.

  • Complete daily stand-up process revamp for reduced time and increased efficacy.

Altered our current daily stand-up process which was taking upwards of 30 minutes and getting tuned out, ignored and offering little information. Added a new "check-in" process which added more useful context to our days while bringing stand-up time down to 7-15 minutes.

  • Public and ghost writing for the Cage Data Blog and customer communications

Dubbed the official team 'wordsmith' I became the go-to check for any written communication from Cage Data. I've written blog entries, ghost written others, and written or edited multiple public and private customer communications. My knowledge, skills and a healthy dose of pedantry have established me as the source for clear communications for not just information, but also understanding the tone and subtext of written communications. 

  • Brand Building and Public Speaking

    This is where I fell in love with the concept of Technical Evangelism. On behalf of Cage Data I have spoken at multiple DevOpsDays and other conferences bringing our company into the awareness of a larger national audience from our local roots.

    20122014

    Technical Support Analyst II

    Yarde Metals
    • Heavy exposure to OpenSource via primary Linux operating environment
    • Instrumental in building IT Support Knowledge base and technical documentation
    • My first heavy foray into using Open Source running a whole company:
      • Heavy use and exposure to the Linux Terminal Server Project
      • Primarily working with Debian and Ubuntu maintaining operations for warehouse, sales and embedded systems
    • Work in mixed Windows & Linux environment and have to self-build solutions to everyday functionality problems for the IT team
    • Helped turn around the image of the IT Support team from, "the grumpy folks that fix our computers" to a team that can genuinely help 
    20102012

    IT Technician

    US District Court, District of Connecticut
    • Hands-on, internal technical support for the US Courts
    • Healthy dose of Politics and navigating the social hierarchy while providing technical support and solving user's important problems
    • Daily interaction with federally appointed Judges, listening and solving the problems most important to them
    • Daily interaction fixing technical issues during a court session in front of jurors, court staff, counsel and federal judges. 
    • Completed tasks and sought learning beyond my role, built the VPN inter-network between campuses, administrated multiple domains with no real senior Systems Administrator or Network Administrator. Had to be self taught.
    • Basic Splunk implementation

    Portfolio