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Utilize over 20 years professional experience to successfully complete self-managed telecommute or supervisory tasks fostering
long term relationships focused on integrity, employee retention and customer satisfaction.


Professional Skills

 Strong verbal and written communication
 Excellent phone skills and experience with Avaya
 Quick learner who needs little guidance
 Detail oriented 
 Telecommute with a focus on integrity
 Type 65 wpm
 Excel
 Microsoft, Outlook, Office Suite, Spreadsheets
 HAL, OCS, Citrix, Windows
 Supervision
 Scheduling
 ICD9 and CPT Codes

Work experience

Enterprise Rent A Car



Successfully complete self-managed telecommute daily tasks with attention to detail and integrity successfully closing sales with a focus on long term customer satisfaction and retention.



Casualty Adjuster

Utilize over 10 years insurance experience to conduct interviews, investigate coverage, review medical records and bills, research complex and aggravated injuries, write legal documents and to research liability and damages owed to negotiate fair and reasonable settlements within statute with a focus on customer satisfaction. Enjoyed over 3 years of partial telecommuting!

TownePlace Suites by Marriott Peregrine Liquor


Front Desk Manager

Manage and motivate hotel staff while fostering long term customer relationships resulting in an environment conducive to productivity and encouraging team building resulting in staff retention, residual income and excelled customer satisfaction.

Peregrine Liquor


Shift Supervisor

Utilizing excellent communication and interpersonal skills to successfullylead and motivate a team of dedicated employees to artfully stock store, balance daily drawers and foster long term customer relationships through excellent customer service skills.



Insurance Underwriter

Insurance Underwriter/Team Buddy, Reviewed and advised appropriate coverage focusing on customer satisfaction and protection while mentoring new coworkers into competent and confident fellow team mates.


Glendale Community College

May 1995Aug 1996

49 Credits Earned Towards Associate in Fine Arts

Education and Arts

Phi Theta Kappa Honor Society

Papillion La Vista High


High School Graduate

Accounting and Arts


Robert Massie

Subrogation, CSAA

ph # 719-964-1055

Daniel Hunter

Independent Contractor

ph # 719-424-0367

Christine Delatte

Louisiana Fire Department

ph # 504-400-1758