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Competent professional with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.


Work experience

Dec 2015Present

Tax Preparer

Liberty Tax
  • Conducts a thorough in-person interview with customers, using the franchiser's propriety tax software application.
  • Provides details to customers concerning appropriate company products and services
  • Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations.
  • Checks the“ hold” drawer daily and contacts customers for additional information, as necessary, to insure accurate completion of tax returns.
  • Audits all tax return forms for accuracy and completeness. Researches tax related questions and issues, and responds to customers appropriately and within a timely manner.
  • Resolves customer complaints
  • Assists with general office support such as filing, mailing, etc.
  • Helps the office achieve and exceed established goals
Oct 2015Nov 2015

City Carrier Assistant

United States Postal Service
  • Responsible for delivering mail to homes and businesses on time seven days per week
  • Set up a route and deliver mail seven days a week on route.
  • Place packages and letters in mailbox and secure with mailbox flap.
  • Retrieve outgoing mail from boxes.
  • Ensure people sign off for receipt of package.
  • Arrange mail in delivery sequence.
  • Collect money for postage-due and COD(cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail.
  • Leave notices on customers' doors informing them of package whereabouts.
  •  Sell stamps and money orders.
  • Answer questions about postal regulations.
  • Provide change-of-address cards and other postal forms when requested. 
Mar 2015Jul 2015

Outbound Fulfillment Clerk

  • Supervised material flow, storage and global order fulfillment.
  • Maintained accurate stock records and schedules.
  • Selected products for specific routes according to pick sheets.
  • Processed customs duties and fees quickly to release international shipments.
  • Unloaded, picked, staged and loaded products for shipping.
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Worked at a rapid pace to meet tight deadlines.
Nov 2014Mar 2015


Enterprise Holdings
  • Completed a daily pre-trip inspection checklist before first delivery of the day.
  • Selected the most efficient routes in compliance with delivery instructions and fuel policy.
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
  • Operated motor vehicles in a safe and efficient manner.
  • Verified loads against shipping papers.
  • Met and surpassed productivity targets and quality standards.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Mar 2014Oct 2014

Entertainment Technician

Norwegian Cruise Lines
  • Shampoos and vacuums carpets and furniture as needed.
  • Washes windows, walls and ceilings as needed.
  • Empties litter bins and ash urns constantly and keeps areas clean at all times.
  • Services restrooms and maintains cleanliness and orderliness.
  • Polishes brass, handrails and fixtures as needed.
  • Dusts assigned work areas daily.
  • Cleans glass doors daily.
  • Offers all possible assistance to guests.
  • Maintains all cleaning equipment in good working order.
  • Keeps chemical and cleaning lockers clean and orderly.
  • Responsible for the collection and deliveries of guest luggage to/from respective decks.
  • Helps to set up special events and functions as instructed by management on the ship.
  • Maintains the standards recommended by USPH, SEMS and NCLA Hotel Operations. Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures
Jul 2013Mar 2014


    • Hand dusted and wiped clean office furniture, fixtures and window sills.
    • Swept and damp-mopped private stairways and hallways.
    • Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
    • Dusted ceiling air conditioning diffusers and ventilation systems.
    • Emptied and cleaned all waste receptacles. Stripped floors using electrical cleaning equipment.
    • Stocked toilet tissue and paper towels, as well as other restroom supplies.
    • Swept and vacuumed floors, hallways and stairwells.
    • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.


    Aug 2008Dec 2012

    Bachelor of Arts

    Lock Haven University

    Communication - Electronic Media

    Sep 2004Jun 2008

    High School Diploma

    Springfield Township High School